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Hotel Santa Helena Plaza

2.5 star property
Hotel with free parking, 5-minute walk to Benito Juarez Market

Choose dates to view prices

Photo gallery for Hotel Santa Helena Plaza

Outdoor pool
Superior Studio Suite | Terrace/patio
Interior
Lobby lounge
View from property
Hotel Santa Helena Plaza in Oaxaca offers a peaceful retreat with terrace views, an outdoor pool, and in-room WiFi. Thoughtful staff provide luggage storage and help arrange regional tours.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Flat-screen TV
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Exterior

Standard Double Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Flat-screen TV
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Wardrobe or closet
Desk
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Studio Suite

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Studio Suite

Highlights

Balcony
Flat-screen TV
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double Room

Exterior

Deluxe Double Room

Highlights

Balcony
Flat-screen TV
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Wardrobe or closet
Desk
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Map
Galeana 304, Col. Centro, Oaxaca, OAX, 68000

What's nearby

  • Benito Juarez Market - 7 min walk - 0.6 km
  • Zócalo - 7 min walk - 0.6 km
  • Oaxaca Cathedral - 8 min walk - 0.7 km
  • Church of Santo Domingo de Guzmán - 13 min walk - 1.2 km
  • Oaxaca Ethnobotanical Garden - 13 min walk - 1.2 km

Getting around

  • Oaxaca Intl. Airport - 20 min drive

Restaurants

  • ‪Cafetería Alex - ‬3 min walk
  • ‪Taniperla - ‬4 min walk
  • ‪Superior bar - ‬4 min walk
  • ‪Magnolia Rooftop-Mezcal-Café - ‬3 min walk
  • ‪Tortas Hugo (since 1980) - ‬4 min walk

About this property

Hotel Santa Helena Plaza

Hotel near Benito Juarez Market
Located close to Zócalo and Oaxaca Cathedral, Hotel Santa Helena Plaza provides a terrace. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • A 24-hour front desk, a front-desk safe, and a TV in the lobby
  • Luggage storage, a water dispenser, and tour/ticket assistance
Room features
All guestrooms at Hotel Santa Helena Plaza boast thoughtful touches such as laptop-friendly workspaces, as well as amenities like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 24-inch flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from July 18 2025 to December 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 200.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Helena Plaza Oaxaca
Santa Helena Plaza Oaxaca
Santa Helena Plaza
Hotel Santa Helena Plaza Hotel
Hotel Santa Helena Plaza Oaxaca
Hotel Santa Helena Plaza Hotel Oaxaca

Frequently asked questions

Does Hotel Santa Helena Plaza have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Santa Helena Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Santa Helena Plaza?

Self parking is free at this property.

What time is check-in at Hotel Santa Helena Plaza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Santa Helena Plaza?

Check-out is at noon.

Where is Hotel Santa Helena Plaza located?

Located in Oaxaca Centro, this hotel is within a 10-minute walk of Benito Juarez Market, Zócalo, and Oaxaca Cathedral. Oaxaca Textile Museum and Oaxaca Ethnobotanical Garden are also within 1 mi (2 km).

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Reviews

Hotel Santa Helena Plaza Reviews

8.4

Very Good

9.0

Cleanliness

7.4

Location

8.6

Staff & service

8.6

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 39 out of 93 reviews
Rating 8 - Good. 37 out of 93 reviews
Rating 6 - Okay. 13 out of 93 reviews
Rating 4 - Poor. 3 out of 93 reviews
Rating 2 - Terrible. 1 out of 93 reviews

Reviews

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, just a short walk to the Mercado and Zocalo.
Stayed 1 night in Apr 2025

10/10 Excellent

Geraldo

Liked: Cleanliness, property conditions & facilities
It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.
Stayed 7 nights in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay we’re really friendly & helpful.
Stayed 2 nights in May 2025

10/10 Excellent

María de la Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción para estar cerca del zócalo
Stayed 4 nights in Apr 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.
Stayed 4 nights in May 2025

10/10 Excellent

Ana

Liked: Amenities
La ubicación
Stayed 3 nights in Apr 2025

8/10 Good

FRANC

Liked: Staff & service, property conditions & facilities
Servicio de cocina estatia genial
Stayed 1 night in Apr 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pool and pet friendly
Stayed 1 night in Apr 2025

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo, personal amable, alberca y jardín agradables, no cuentan con Restaurante pero permiten entrada de alimentos, alrededores no muy agradables pero nos recomendaron por dónde no caminar.
Stayed 3 nights in Apr 2025

2/10 Terrible

Alina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Está ubicado en un barrio no tan lindo, las instalaciones viejas y descuidadas, la habitación descuidada y en intramos una araña enorme que ni los del hotel querían matarla, el colchón parece de cartón y el ventilador no daba aire debido a la altura que estaba. Definitivamente no recomiendo el hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó, muy bonita, la atención bastante buena, como está céntrico es fácil llegar a tienditas cercanas, el zócalo y el mercado, muy bonito todo
Stayed 2 nights in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Helena

Good location. Quiet. Good service
Stayed 3 nights in Apr 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones están bien cuidadas y la limpieza de las áreas en excelentes condiciones. Solo le falta un restaurante para complementar el servicio.
Stayed 5 nights in Jan 2023

10/10 Excellent

Anntonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal muy amable, bonitas instalaciones
Stayed 1 night in Jan 2023

6/10 Okay

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad bien, sin embargo está a 5 cuadras del centro y la zona es muy popular, no insegura pero no es el centro histórico, no le invierten en báscios como pañuelos desechables, ganchos de ropa, ganchos para toallas, aunque los accesorios de aseo son finos els falta eso, no ofrecen servicio de bebidas ni alimentos aunque tienen un lugar agradable frente a la alberca, personal amable, estacionamiento limitado pero gratuito, pdorán tener mas servicios.

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service
Bonito lugar, baños incomodos no tiene en donde poner nada, no tienen nafa para hacer cafe, ni tan siquiera una taza o cuchara, se ubica en el area comercial, muy fea y sucia no en el centro Historico. El personal super amsbleby servicias

10/10 Excellent

haydee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente

4/10 Poor

Mauricio J

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Limpio pero en zona fea y mal internet.

El hotel está a 4 cuadras del zócalo pero en una zona bastante fea. El hotel y el cuarto están limpios pero la cama está muy dura y se siente barata, el internet es muy malo y en lugares inexistente.
Stayed 2 nights in Nov 2022

8/10 Good

Jorge E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

Buen hotel, cercano al centro. El internet no funciona en las habitaciones por lo que tuve que trabajar desde el lobby. El estacionamiento se llena y cómo yo salí muy temprano, tuvieron que despertar a un huésped para mover su vehículo y yo tuve que mover otro porque la persona de la recepción no sabía manejar.
Stayed 1 night in Nov 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y limpieza.
Stayed 3 nights in May 2022

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personal con gran calidad humana

muy buen servicio en general. el personal muy atento , un pequeño detalle con el ventilador del cuarto hace un poco de ruido. se recomienda tener maquinas de auto servicio.
Stayed 3 nights in Apr 2022

8/10 Good

Virgilio

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Cerca del centro, pero en la noche calles oscuras, daba miedo caminar por esa zona. El estacionamiento es muy pequeño, apenas para unos 10 autos
Stayed 2 nights in Mar 2022

6/10 Okay

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort

hotel caro para el nivel del hotel

El Hotel es bueno a secas. Es caro para el nivel de servicio que da, por ese mismo precio me he quedado en mucho mejores hoteles. esta como 30% mas caro de lo que un hotel de su categoría debería cobrar.
Stayed 1 night in Dec 2021

10/10 Excellent

Rocío

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y muy atentos y amables
Stayed 3 nights in Dec 2021