مُتحقَّق منه
8/10 جيد
Valarie H.
5 يوليو 2026
عناصر نالت الإعجاب: تسجيل الوصول، وجهة التواصل مع المنشأة، والموقع، ودقة إعلان المنشأة الفندقية
Overall, we enjoyed our stay. The home was spacious and comfortable, and we love Sunset Island and all of the amenities the community offers.Unfortunately, our arrival was not smooth. We had to wait for linens and towels to be delivered, the master bedroom carpet had a strong odor and what appeared to be a vomit stain, the comforter was stained, bathroom rugs were dirty, and sheets from previous guests were left on a bed. As a result, I spent part of our first night washing bedding and rugs so my family would have clean accommodations.The coffee maker contained old coffee grounds and was not properly cleaned despite being reported. We never used it. The Keurig also malfunctioned, puncturing K-Cups excessively and causing grounds to spill into the coffee. There was also a broken spindle on the staircase railing that created a safety concern.What prevented this from being a lower rating was the property management team. Their response time was exceptional, communication was excellent, and they worked quickly to address reported concerns.The property would benefit from improved cleaning inspections, updated bedding, and replacement of some outdoor deck furniture.Overall, this is a nice home in a great community with excellent property management responsiveness, but better cleaning and maintenance oversight is needed before guest arrival.
Valarie H.
أقام 6 ليالٍ في شهر يونيو عام 2026