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"I stayed at Gardiner House in Newport, RI for five nights this past week, paying over $1,000 a night for what turned out to be the worst hospitality experience I've ever had at a hotel. Gorgeous property, utterly incompetent operation — this is what happens when a beautiful building gets handed to a staff with zero training and zero accountability. Every single day, despite checking me in themselves and seeing my face at every turn, staff asked if I was actually a guest. Not once — not once —...

"A room with a waterfront view is nice. Waited more than 30 minutes to just get acknowledged at the dinner restaurant by the water, then after waiting another 15 minutes of being ignored...we left. Decor is tired. There are better choices to stay in Newport. It's an expensive hotel, and should at the very least have better service."

"Very Clean"

"Cleaniness"

"Hotel Viking is a beautiful historic hotel in a fantastic location, but unfortunately our experience was very disappointing. Our room had multiple maintenance issues, including several non-working electrical sockets, very slow draining shower with a pool of water collecting taking over 10 hours to drain, and signs of ants. Although maintenance attended, only one socket was repaired, and despite reporting the other issues, we were told the hotel was full and that the issues were addressed. To...

"Got this as a gift for our anniversary. This is really a wedding venue and most folks seem to stay for the wedding and are up late and making noise and then out the next day. We had a 2 night stay - no room cleaning service for the price. We were just around corner from reception which doubles as a wine bar in afternoon, hangout in evenings and breakfast bar in am. Place is somewhat old and so you hear everything. At 10:45 when they are still chatting at wine bar and then when revelers come...

"The exit of the motel by car to take the road is dangerous… be careful"

"The young lady, Brittany, at the front desk was wonderful 😊"

"I was very disappointed with my stay at The Shore House. The room service was poor, and the housekeeping staff was unprofessional. When I asked for the bed sheets to be changed, the maids rolled their eyes, spoke to each other in Spanish, and made me feel like I was inconveniencing them instead of helping a guest. The room itself had several issues. There was a bad smell coming from the shower, and both the shampoo and conditioner dispensers were empty when we arrived. To make matters worse, the...

"Disappointing Stay: Outdated and Poorly Maintained. The hotel is old, neglected, and the few attempts to modernize it look cheap and unfinished. The property charges modern hotel rates for a motel-level experience.Avoid this place until management invests in a real, professional renovation."

"Just a quick overnight stay thank heavens. Bathroom was awful, like hair in tub drain awful. Tiny microwave that didn't work. Just generally run down old place. If you need someplace to sleep for a night, well at least the sheets were clean but that's about the best I could say."

"Property needs to be cleaned and updated"