Find hotels near Ohio Herb Center, Columbus from AED 386

"Our stay was extremely disappointing from start to finish. We booked this hotel while in town for a cheer competition, and unfortunately, the experience never improved after a rough start. The WiFi was advertised but did not work at all during our stay. The “breakfast” offering was essentially nonexistent. Upon arrival, the TV was not functioning, and the room had clearly not been cleaned properly—dirty bedding is completely unacceptable. We were also given very limited towels and washcloths, and when I requested more, I was told they were entirely out. Front desk service added to the frustration. The staff member, Ellen, was frequently unavailable, with a sign indicating she was assisting another guest, yet she appeared to be outside taking multiple smoke breaks. The most significant issue was the lack of air conditioning. The room was extremely hot, making it very uncomfortable for my family of four to sleep. I requested an accommodation for the first night due to these conditions, but my concern was ignored. To make matters worse, the hotel requires payment prior to arrival and threatens cancellation if at least the first night is not paid—yet the quality of the stay did not come close to justifying that policy. Overall, this was a very poor experience. I would not stay here again and would not recommend this property. "

"Front desk staff was pleasant and helpful. Found some items from previous travelers so it made me second guess the cleanliness of the room. I have stayed there before and this wasn’t an issue prior, I will add. "

"My room was dirty , then when they came to do a “partial cleaning “ some of my items was moved around and touched "

"We did not use the gym.we stay a few times a year and it is always great."

"Terrible experience "

"We had put our stuff in the room and then left for 5 hours and came back, and found a bed bug on one of the pillows. Also discovered while looking for other bugs, it looked like the sheets on the other bed had not been changed. We captured the bug in between two plastic cups, got our stuff together, and proceeded to the desk to check out. We handed the bug to the front desk clerk, and he took the cups apart, and shook the bug out onto the floor BEFORE asking if it was a bed bug. Im still waiting on a refund, after emailing a picture to (im assuming) management. I do not wish to stay at this hotel again."

"Very nice hotel "

"I liked the hotel, but the pool was way too cold, and no one bothered to clean my room in the two days I was there."

"I've stayed at many Hilton hotels and this is the worse experience ive had. The breakfast i paid for was awful and the attendant didn't even tell me we could order additional items. Ive never paid for breakfast at a Hilton. "