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"The property is located in a quiet corner of Hakone and outstandingly beautiful with gorgeous private onsen. The staff was delightful and very helpful, overall this was a beautiful stay, very relaxing and the location is absolutely stunning. My friend even managed to spot a raccoon dog during our stay."

"excellent staff and services"

"The Hotel is simply amazing Historic and Pristine And other than an issue with the Server at the French/Main Dining Room everything else was fantastic Staff was extremely fine and you have to watch the Video of the 2018-2020 Gut Restoration to truly see what went into the Hotel. It's a Gem. As is the whole area Don't miss the Open Area Museum"

"Concierge staff were amazing . Many thanks "

"Very impressed with this property. The spa services were phenomenal! "

"Wonderful, hot tub and room! Only question is why are they so stingy with towels? Only one towel per guest a day for both the hot tub and bath. "

"All good, comfortable, clean and modern. Breakfast is a simple choice, choice of sandwich and a hot drink."

"Beautiful lobby with breath taking views of Lake Ashi, with modern amenities and plenty of Japanese touche. Free shuttle bus to Odarwa station and the fact Hakone ropeway and Pirate ship is only 5mins walk away. There’s coffee in the lobby and ice tea to settle in when you arrive. The onsen is great for those who dare to bath naked or you can opt for private onsen for a fee. Live the fact they had 2 electric massage chairs just outside the baths to wind down. Also you can book for massage at their onsite facility. Breakfast and dinner buffet was great - the only down side was it was repeated so could get a little boring if you stayed more than 2 nights. Overall, highly recommend this place. Came with my two kids who were under 10."

"Clean place we enjoyed our stay. Reception were really helpful and friendly"