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"Ive stayed at this hotel so was a return guest. I was shocked that after i had booked through expedia i was phoned by the hotel to say we had to pay extra to use the pool area. It would have been an extra £160 for use of the pool for one afternoon and a early swim the morning. The breakfast this morning was poor and the service very disappointing. We had to wait over 30 mins for our breakfast they ran out of juice bread fruit x butter and i and many other guest had to keep asking for things to be refilled. Rooms were nice just has before which is a positive. I will not be going again as it is not worth the money x if you are going for a spa day there are much nicer spas to go to! On a plus Buxton is a lovely place to visit"

"Room was clean and spacious, lovely bright reception and restaurant areas. Had to ask for more pillows and towels as not enough in room at the start but these were sorted straight away. Enjoyed a great breakfast and my son loved the pancakes. Room was extremely hot during the night as heating control wasn't working so went and asked reception in middle of the night and this was sorted. Would stay again as really nice hotel and not too far from alton towers. All staff were polite and helpful. "

"We love the old hall the building is very old and looks very tired in places the carpets need replacing the lift is antequated ,yet we will return .it has a homely feel ,had a wonderful breakfast .its reasonably priced .the building full of characture "

"Not that dog friendly and unclear price to bring pet when at reception "

"Rooms was clean beds was comfy.. Pool was great kids loved it’s definitely be back X "

"The cooked breakfast was nice. Staff absolutely lovely except from one person in the main reception who booked us in (looked and sounded like they did not want to be there - could have been having a bad day). Clean, tidy rooms. Showers worked well. "

"Very modern - didn't have time to check the facilities, gym etc"

"Room was basic, shower water pressure very low, lighting in room not great, Breakfast - staff were doing a great job but were rushed off there feet, very busy and could not cope with demand on some food items like croissants, fruit, hash browns, sausages etc.. Also guest seemed to taking food and not eating it - wasting, and some did not care about leaving the place tidy - absolutely clueless people "

"perfect thank you rebooked already"