"Pre-check in comms and answering cell number after arrival were very poorly handled. Would have been better to be able to chat to someone to get the details from a human than just a board at reception when we arrived. "

"We stayed in Hoopoe Cottage. While I appreciate that Barton is under new ownership, our experience was disappointing. Before we even arrived, our booking had been incorrectly recorded for the wrong day (fortunately my husband phoned to confirm). We'd also arranged an early bag drop (no issue there) and were told the hot tub would be lit before our return from the Overberg Explorer. When we got back, there was no cot despite confirming one and the hot tub was ice cold because the fire had gone...