"The hotel itself was nice and well maintained, but unfortunately our experience was affected by the customer service. The front desk welcome was not very warm or professional. The staff member who checked us in came across as unfriendly and somewhat rude, which did not make us feel welcomed or comfortable upon arrival. Another concern was the noise outside the front lobby. Around 10:30 p.m., there were several people gathered outside playing loud music through a large speaker. This created an...