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"Nice and quiet"

"The property is lovely and the pool is great. The room was very dated. Non of our beds were made, there were no shampoos or bodywash..only hand soap for the sink. The kettle had chunks of white gunk coming out of it when we tried to make a cup of tea. I tried repeatedly to contact the hotel regarding our reservation with little to no reply. The manager said she would look into it for us after we checked out a day early, but we still haven't heard anything."