Ostend Vacations from AED2,145

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Not convenient to the transit station

First the good points…location was excellent; central and near to a metro station. Rooms were clean and bed comfortable. Breakfast decent. However, this place is more of a hostel than a hotel. No reception desk as such. The rooms are small and furnished with cheap and poorly fitted fixtures. ( one shelf was hanging off the wall and the headboard was missing). Little storage space. Only a badly fitted hanging rail placed directly above a coffee machine! Staff seemed inexperienced, and breakfast was a lottery to see which items were missing. Spoons one day, glasses the next, bowls the following. Same with food… getting items replaced was painfully slow! A lot of the crockery was chipped. Only used the room for shower, sleep and breakfast. So it suited our needs…just!

The breakfast was amazing! The staff were friendly, the rooms were larger than expected and very comfortable. The only niggle was the coffee cups in the room were tiny but if you ask, the staff will provide larger ones. The location was perfect, so close to everything you'd want to see and right beside some fantastic restaurants. I would absolutely recommend.

We stayed in the Smurf room and it was massive and adorable. The kids loved it and I loved how it had 1.5 bathrooms and so much space! Great room, hotel and location.