"I liked the welcoming, friendly, and helpful staff at check-in. The facility had three elevators, making it easy to get around, plus a large two-section arcade that the kids enjoyed and plenty of outdoor seating for guests to relax.
The hotel has an on-site restaurant, but it was closed, and I wasn't sure if it ever opened during our stay, so we ate outside the resort.
The water park was smaller than expected. There was no wave pool—just a small pool, a few tube slides, and attractions geared more toward younger children than teenagers. The water park staff were very nice. Guests receive a towel card to exchange for a towel and must return it to avoid a $25 replacement fee.They close attraction 1 hour.
Our biggest issue was the room. We initially checked into a Junior Suite with a king bed and sofa bed, but it had a strong odor and we found a roach. After I notified the front desk, the staff quickly moved us to another room. In the second room, we had to call the front desk because the sofa bed had dirty linens. They sent the housekeeping manager to inspect it, and she arranged for someone to clean and replace the linens. The room was cleaner afterward, though it still had a slight odor, and was acceptable for our overnight stay.
Would I return? No. The kids had fun, and it was a nice one-night getaway, but they felt it was just okay overall. While we enjoyed parts of the experience, the room issues and small water park would make me think twice about booking another stay."