"Housekeeping were kind and helpful but other staff not much. At check in I was happy to get our room, but then during the day my credit card kept getting hit with charges for potential incidentals - multiple times including while I was sitting at a concert. Also, sadly a key amenity we picked this hotel for was the lap swimming pool, however, in the morning when my competitive swimmer son went to use it, it was closed. I went to the front desk to find out both about the multiple incidental...

"Great!"