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Hotel Plaza Palenque

3.0 star property
Suburban hotel with spa services and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Plaza Palenque

Outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Exterior
Standard Double Room, 2 Double Beds (2 double beds) | 1 bedroom, in-room safe, desk, laptop workspace
Reception
Front of property - evening/night
Escape to Hotel Plaza Palenque in a stunning national park. Soak up the sun at the poolside bar, indulge in a rejuvenating spa treatment or unwind with Mexican cuisine at La Palapa restaurant. Connect with nature through free WiFi and enjoy activities like billiards/pool table, arcade/game room, and laundry facilities.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Breakfast available
  • Spa
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
In-room safe
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds (2 double beds)

Standard Double Room, 2 Double Beds (2 double beds) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Double Room, 2 Double Beds (2 double beds)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
In-room safe
  • 20 sq m
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

Map
Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960

What's nearby

  • El Panchán - 13 min walk - 1.1 km
  • Museo Del Textil - 7 min drive - 1.8 km
  • Aluxes Eco Park - 13 min drive - 4.4 km
  • Palenque National Park - 15 min drive - 6.1 km
  • Palenque Archaeological Zone - 21 min drive - 9.8 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive

Restaurants

  • ‪Cafe Jade - ‬16 min walk
  • ‪Kinich Kan Balam - ‬16 min walk
  • ‪pizzas exprés - ‬13 min walk
  • ‪Old Tiger - ‬14 min walk
  • ‪I'khofi la villa del cafe - ‬16 min walk

About this property

Hotel Plaza Palenque

Hotel near the airport
A poolside bar, a terrace, and a garden are just a few of the amenities provided at Hotel Plaza Palenque. Treat yourself to a deep-tissue massage or other spa services. The on-site restaurant, La Palapa, features Mexican cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and laundry facilities.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Free self parking
  • English breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a billiards/pool table
  • A banquet hall, concierge services, and meeting rooms
Room features
All 98 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Balconies, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: MXN 165 for adults and MXN 100 for children
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Palapa

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1991
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 165 for adults and MXN 100 for children
  • Airport shuttle fee: MXN 150 per room (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Plaza Palenque Inn
Plaza Palenque
Plaza Palenque Hotel
Hotel Plaza Palenque Hotel
Hotel Plaza Palenque Palenque
Hotel Plaza Palenque Hotel Palenque
Plaza Palenque Hotel Convention Center

Frequently asked questions

Does Hotel Plaza Palenque have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Hotel Plaza Palenque pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Plaza Palenque?

Self parking is free at this property.

What time is check-in at Hotel Plaza Palenque?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Plaza Palenque?

Check-out is at noon.

Does Hotel Plaza Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 150 per room applies.

Where is Hotel Plaza Palenque located?

Situated near the airport, this hotel is within 1 mi (2 km) of El Panchán and Museo Del Textil. Palenque National Park and Museo de Sitio Palenque are also within 6 mi (10 km).

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Reviews

Hotel Plaza Palenque Reviews

8.2

Very Good

8.6

Cleanliness

8.2

Location

8.4

Staff & service

8.4

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 91 out of 213 reviews
Rating 8 - Good. 72 out of 213 reviews
Rating 6 - Okay. 31 out of 213 reviews
Rating 4 - Poor. 12 out of 213 reviews
Rating 2 - Terrible. 7 out of 213 reviews

Reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had what I wanted
Stayed 4 nights in Feb 2024

4/10 Poor

marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.
Stayed 3 nights in Apr 2025

4/10 Poor

Reinaldo

Liked: Staff & service
Buena ubicación Mucho ruido.
Stayed 1 night in Sep 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy frescas, limpias, la alberca muy buena
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan Antonio Vazquez

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio y atención
Stayed 1 night in Aug 2025

2/10 Terrible

Mario

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience
Stayed 1 night in Aug 2025

10/10 Excellent

María José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó, dan muy buen servicio, son amables y la comida del restaurante está muy rica
Stayed 1 night in Aug 2025

10/10 Excellent

Julio César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy segura y tranquila
Stayed 1 night in Jul 2025

10/10 Excellent

Julio César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio del personal
Stayed 3 nights in Jul 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
UN LUGAR MUY LIMPIO, EL PERSONAL MUY ATENTO Y CORDIAL
Stayed 2 nights in Jul 2025

8/10 Good

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar increíble
Stayed 5 nights in Jun 2025

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y cerca del tren maya
Stayed 1 night in Jun 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó ,muy buen servicio, bien ubicado, el personal super atento.
Stayed 2 nights in May 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2025

10/10 Excellent

LUIS ELIEZER

Liked: Cleanliness, staff & service, property conditions & facilities
La comida del restaurante en el hotel es bastante buena
Stayed 3 nights in Apr 2025

10/10 Excellent

Selene

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2025

8/10 Good

Carmencita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place staff very helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atencion
Stayed 1 night in Apr 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service
Staff was nice Room was clean Easy walk to super market Maria 3-30-25
Stayed 2 nights in Mar 2025

8/10 Good

SERGIO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Se reservaron 2 habitaciones, una de ellas el check in se realizó a las 22:00 hrs, esa habitación cuando se hizo el chech in, no había llave de la habitación, el resultado fué que se había entregada la habitación a otra reserva, hubo que esperar una hora para que habilitaran otra habitación, al cuestionar al recepcionista se mostró con cierta altanería.
Stayed 1 night in Mar 2025

4/10 Poor

CARLOS ENRIQUE FERRIÑO

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Muy mala la funcion de regadera, la presion de agua terrible
Stayed 3 nights in Mar 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Bien a secas
Stayed 1 night in Jan 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Dec 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, agradable con todos los servicios, personal muy amable, la alberca muy limpia, está cerca del centro, a pocos metros está el Chedraui, bancos. Lo único es que los colchones si están un poco duros.
Stayed 2 nights in Dec 2024

8/10 Good

Joan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bueno para despejarse

Los puntos malos es que el wifi fallaba mucho; el agua caliente no se podía adecuar correctamente. Todo lo demás excelente.
Stayed 2 nights in Nov 2024