We were a family of 3 returning to PCB for the 4th of July weekend. We expected & paid a premium but extended for one night, in advance, when offered at a discount.
Initially, communication was proactive. They emailed to confirm check in procedures, and refunded an over-charge when made aware. Sadly, the delight stopped there.
First, upon entry, the unit had a horrible smell! Old, wet, and damp as if there were mildew or worse, mold. There was dust and dirt from half cleaning and only 6 towels in the bathroom. I immediately contacted the host, but didn’t hear back for another two days! Then, on our third day, my husband returned to the unit from the beach and was startled to have someone enter while he was in there! He was told she was the housekeeper, the unit was double booked, and she was scheduled to clean in preparation for a guest arriving that afternoon. I immediately phoned our host, who confirmed he’d “forgot to block the night for our extension and that someone may arrive at the property despite his efforts to text her.” I urged that he call, not just text, and stated we had no intention of engaging with anyone who “might show up.” Though he acknowledged the error, he was not apologetic nor remorseful. Just stated that he’d change our code. This same morning, he’d finally texted back about the smell and the towels but only to state there was a washer/dryer in the hall.
Very displeased with this unit & host, but the resort itself partially saved our trip.