We have stayed at Boardwalk Beach Resort multiple times and, as repeat Emerald Coast Destinations customers, were very disappointed with this recent experience and lack of communication.Our Saturday to Saturday stay began without issue until Monday evening, when the washer leaked water across the floor during first use. We contacted the emergency line and were instructed to clean it ourselves, requiring us to use personal beach towels since the condo towels were in the washer.Maintenance was scheduled for Tuesday morning but did not arrive due to the work order being assigned to the wrong unit. This resulted in lost vacation time waiting in the condo. Throughout the week, we experienced continued delays, changing timelines, and multiple periods where we had to remain onsite to accommodate maintenance and delivery of a new washer and dryer, which significantly disrupted our stay. Additional concerns included a clogged bathroom sink and intermittent television service.I also emailed the property manager twice during and after our stay and have received no response. While we understand issues can arise, the repeated delays, time disruptions, and lack of follow-up significantly impacted our vacation. These concerns are shared to inform future guests of our experience.
