Find all hotels by Brend Hotels in Pancrasweek from AED 1,302

"Our room was lovely with great views and good amenities. But the stay was very much let down by the attitude and lack of communication from the majority of the staff. When checking in I confirmed with the receptionist that we had a table booked in the Galley restaurant for dinner. On arrival in the bar for a pre-dinner drink my husband checked in with the waitress, who showed him our reserved table and told him to go through when we were ready. She did say that the Galley restaurant was shut ‘due to a wake’. There was no evidence of the wake still going on at 6 pm. When we went through to our table we were completely ignored by numerous waiting staff. Eventually my husband went to the bar to ask for another drink. At this point he was told that ‘due to the wake we are not doing table service tonight’. Now why, oh why, did none of the previous staff we had spoken to ever mention this? How long would we have sat there if we hadn’t gone and asked? And why did the long finished wake mean that there was no table service? Purely to make things easier for them at the expense of their customers. The food was nice, but the whole evening was marred by the attitude and lack of awareness of the staff. The duty manager did come and speak to us and comped us a drink, but this should never have been necessary. Also please be aware that reception insist on a physical credit card - we could not pay by phone. Nowhere in advance is this made clear."

"Great location Friendly helpful staff Clean and comfortable Would definitely stay again"

"Lovely character hotel, room was lovely, quite warm due to the very thick walls, bath in our room was huge (room 3), super dog friendly, great breakfast"

"A lovely stay with amazing staff"

"You had to enter the Hotel to appreciate how wonderful it is! The Restaurant was superb with a lovely menu far outstanding other Hotels of the same calibre!"

"Comfortable bed, disappointed there was no en-suite, the towels were not soft and fluffey."

"Parking was easy and very secure. Unfortunately we didnt have an ocean view however we were very happy with the apartment, was very clean and tidy and had everything that we needed. Enjoyed our stay and would fo back"

"I would class this hotel as ‘olde worlde’….. So anyone wanting modern it probably isn’t for you. Lots of interesting passages and stairs, and flagstone floors add to the atmosphere. Shower and bathroom very clean, TV, excellant, tea and coffee available in rooms. Breakfast ok, I wouldn’t say outstanding. Rather solid scrambled egg, bacon had obviously been cooked a little while and was tough. Coffee, brought in a jug was always lukewarm warm by the time I got to it! Evening menu very restricted., so I only had two dinners out of four. The staff were pleasant, but seemed a bit disorganised on occasions. I wouldn’t stay again, despite it being very easy to access Glorious Trebarwith Strand."

"Clean room, fantastic staff. Secure parking. Great value "