2/10 Terrible
Terry, PH
30 Jan, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does this property even exist ?
Expedia had this property listed with several room options . We chose the queen room with breakfast. Upon moving this booking into my wallet on my Iphone , i noticed it no longer mentioned breakfast being included . After contacting Expedia to find out what had happened,i was informed by their cust serv rep that the option of including the breakfast into our nightly rate was a posting mistake by Expedia. Because one of our requirements was to have the convenience of breakfast included at the rates we were shopping for , i asked the cust serv person to either cancel the reservation or include the breakfast because it was their mistake .THIS IS WHERE THE REAL FUN BEGINS : I was told it was too late and nothing could be done as calls to the property went unanswered .After asking to speak to a supervisor and being disconnected FOUR subsequent times over a period of 90 minutes , we gave up and decided to just suck it up and go to the property .Well , this aggravating adventure was far from over as we were never able to physically find this "resort" nor could any of the locals who had never heard of the place . At the end of the day and after resigning to the fact we might have been scammed , i get an email from the property saying they are completely booked for another week and sorry for the confusion...W T H ???? COME ON EXPEDIA, YOU ARE BETTER THAN THIS !!!!!!! (As of the writing of this review , I still HAVE NOT received my refund.)
Terry
Stayed 1 night in Jan 2018