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"The pool was closed during my stay"

"Here are my comments regarding my recent stay at your hotel. Positive feedback: • The breakfast was excellent, with generous portions. • The shuttle service was very convenient, and the driver was courteous and helpful. • The staff were consistently welcoming and attentive. Areas for improvement: • The room was smaller than expected. • I waited approximately 30 minutes because the room was not ready at check-in. • The check-in time feels late and the check-out time early. Aligning check-in and check-out windows would allow guests to better enjoy their stay. Thank you for your attention to these points."

"Nice hotel , good breakfast with a lot of choicest "

"Would definitely return to this property. City center, clean, great staff. "

"Didn’t use the pool this time, front desk attendants really polite, restuarants buffet was outstanding, when ever I’m in Cebu I will stay here. Rooms were very clean and comfortable beds n pillows, outstanding really appreciate how they maintain this property. Thanks again Quest hotel cebu"

"Clean air conditioned room. Comfy bed and relaxing shower. Breakfast was a nice spread "

"Fili Hotel is a great hotel. The check-in was smooth with very friendly and polite staff. I gave it a 4 star because of a mishap we encountered during our stay. We initially only booked for an overnight stay but decided to extend our stay for another night. Everything was great. I loved the room set-up and the bathroom. The toilet was a modern, high-tech Japanese toilet bowl with electronic bidets. The bath tub was a good size too. We stayed in a double room with a sea-view. I really loved the view and the sunrise. 💕 There was a couch near the floor to ceiling window and it can turn into a sofa-bed. On our second day, my mother noticed something peaking out of the corner of the sofa. It wasn't easily visible as the color was the same as design on the carpets. When she pulled it out of the sofa, it was a used cond*m. O_O We had little girls staying with us, they saw the item and got nosy right away hence we immediately threw it. I asked for the room to be cleaned. Didn't make a fuss about it and just told the reception staff in person rather than through the phone to avoid miscommunication. The incident was addressed swiftly and the manager on duty apologised for what happened. It was no one's fault. The incident can help with improving the way the cleaning team prepares the rooms for the next guests in the future. I have to admit, when I saw the used item, I was disgusted and my imagination was betraying me. >_< Overall, Fili Hotel is excellent. Not perfect but close enough."

"The staff are friendly and helpful, and the hotel is conveniently located near Mactan Cebu International Airport. The room was clean; I stayed in room 327, which is not soundproof. I could hear outside noise, especially aircraft noise. I have stayed in this hotel several times and have never experienced noise issues—only this time. The escalator was also out of order."

"Good central location but connecting shopping centre and near airport Spacious clean room Delicious buffet breakfast Unfortunately pool was closed but gym area had nice equipment "