Find all hotels by Best Western in Pasadena, MD from AED 347

"I have stayed at this hotel almost every weekend due to work, but this will be my last time coming here. The overall surroundings of the hotel is great and they do a very good job keeping the rooms clean, but the issue is that customer service is subpar to say the least, I worked with a staff member named sunya during my check-in and checkout and all I can say is that she is extremely rude and should not be working in customer service at all. She is the main reason I won’t be returning, it’s a shame because everything about the hotel is up to standard which is why I came here but I refuse to pay all that money to be disrespected."

"Good breakfast "

"The breakfast was average offering very minimum options and low budget. I was very dissatisfied. . "

"Overall had a good three-night stay. Room was spacious and had a mini-fridge, microwave, and in room safe which are all good things. Hallways were quiet at night although there was outside noise (sirens) in the early evenings but that is to be expected in a dense urban area. Unfortunately, the hotel wifi signal in my room was not that great but there was a signal so strength may depend on where one is located. Lots of food options both inside and the immediate area around the hotel. Also is near a light rail line that goes to BWI. Bathroom was definitely older vs the rest of the room, but it served its purpose well for my needs. Only real issue I had was that my room only had one small trash can in the bathroom. Really should have been 2 or 3 cans in there but I had a large paper bag to compensate. Room also could have used one more lamp to brighten things up more but that is just personal preference. Did not have any encounters of the paranormal variety if that means anything. "

"William at the front desk is incredible!! He's kind, welcoming and very accommodating!! The rooms are nice. The mattress is thin but remarkably comfortable. There's no bedspring and I banged my shin numerous times on the wood platform the mattress is on. Will definitely stay here again!!!"

"I felt like the whole hotel smelled like smoke. I was hoping when we got to our room it would not have a smell but it did, so I couldn't wait to checkout and clear my throat and wash my hair of the smoke smell. The tvs are old. I don't usually review places and of course you're booking a cheaper hotel but I was hoping at the very least it didn't smell like smoke everywhere. If you don't mind smoke smell then you'd probably be fine. "

"Great stay thank you"

"Great hotel! "

"Clean and warm staff"