"We recently stayed at this resort and left feeling very disappointed. Our two-bedroom villa was beautiful—clean, spacious, and with stunning views—but unfortunately the positive experience ended there.
Service throughout the stay was consistently poor. We waited 45 mins for a buggy on arrival, with further waits of up to 30 mins throughout our stay to get anywhere. Calls to reception often went unanswered & room service took 90 mins to arrive despite multiple follow-ups.
Food and beverage service was equally disappointing. Service at the pool bar was slow, & breakfast regularly ran out of food, plates, & cutlery without being replenished quickly enough. During a busy public holiday weekend, the resort appeared unable to cope with guest numbers.
When our son accidentally broke a glass in the villa, it took 30 mins for housekeeping to arrive & clear the area which wasn’t safe with 2 young kids. Our children’s swimwear was stained green by the villa pool &, although the resort offered complimentary cleaning, the stains remained.
To their credit, hotel management acknowledged many of the issues & provided two complimentary meals and 35,000 Marriott Bonvoy points. While appreciated, this did not compensate for the amount of time spent chasing service & dealing with problems during what should have been a relaxing holiday.
Given the premium price point, we did not feel the resort delivered value for money. Sadly, we would not return or recommend it based on our experience."
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