Find all hotels by One&Only Resorts in Peninsular Malaysia

"Everything was great from the moment we ariived until the day before our checkout. The day before our checkout I spoke to your desk staff and they said of course sir we can provide take away breakfast at 04:30 on checkout day. On checkout day at 04:40 I ask for my take away breakfast and was told sorry sir there is no record of your breakfast request. At which point I left. Very sad."

"Not my first time in this hotel but the check in service is always slow. Long wait and room allocation issues. Wonder it the system or the staff but it always long wait compared to other hotels from my experience. "

"Greeted by a wonderful staff, we enjoyed our stay immensely at the Kuala Lumpur Hilton. The pool area is very clean and inviting the breakfast is a top 10 so many selections you’ll never get to them all very helpful Staff when we had some questions highly recommend and we will certainly visit again. "

"Everything was great the room was clean the staff were awesome. I used grab for my ride which was very convenient I don’t think they had an airport shuttle. My only issue is the tv did not have really good channels compared to the other hotels I stayed at and I had a hard time adjusting the a/c temperature "

"Value for money"

"Staff was very friendly, clean room, give advice of things to so in the area, A/C work well, safe area to walk at night, . Love this hotel,"

"Below expectations.. Unfortunately, we found the experience fell short of what we anticipated for a property of this caliber and price point. The resort itself feels somewhat dated and outdated in certain areas. While the overall grounds and atmosphere are pleasant and relaxing, the rooms and facilities show signs of age that don’t fully align with current 5-star standards. Given the high rates and our expectations for safety, maintenance standards, privacy, and guest care at a Westin property, we were left quite disappointed. While the relaxing setting has potential, several key aspects like room condition, view accuracy, value for money, and handling of security and maintenance concerns need significant improvement. We would think carefully before recommending or returning."

"Hotel service and care is always excellent in Asia. No difference with all the staff at Grand Santa Signature KL. Hotel lobby is in the smaller side, but very comfy and clean and has all the amenities of bigger hotel. Breakfast has many selection, but the western option is rather limited. However seating is plentiful and all the staff were delightful. Cleanliness was also very good. In our second stay within a week, we were given a larger room in the 2nd floor. We were quite pleased because the previous room in 7th floor was quite tiny. The rooms were very clean. The bathroom was also clean and well equipped. The AC which is very important, worked very well in both rooms. Overall we are very pleased with our stay at Grand Santa Signature. We will definitely book again due to the above comments and its proximity to KLCC and other attractions. "

"Superb hotel, amazing welcome from the moment you step out of the taxi. Beautiful suite, lovely bed and excellent quality bed linen. Great food in the restaurant, try the afternoon tea a very British feel to the service. Can’t fault this hotel, well apart from the lukewarm tea at breakfast."