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"When I got to my room, the interior lock/bar was in place, so I could only open the door a few inches. Instead of giving me a different room, the lady at the desk had the maintenance man come over and break into the room. The maintenance man was about to leave with the piece that he had just broken, handing loose on the door. I asked him to tighten it, and he did. I would not stay here again. Aside from the obvious issues, the area did not feel safe to me. I feel like there are better places to stay in Pensacola. "

"Good experience "

"Very clean. Comfortable room. Quiet. "

"Daytime Front desk support is excellent and was able to fix a booking issue making our stay much better. "

"Hotel was good our room however was damp and musty, need to get rid of the carpet and use a dehumidifier. Nothing dries, so the towels were damp my entire stay. The location was perfect for my visit right where I needed to be. The other issue is the access to the parking lot, it wasnt easy and lots of U turns are required. Breakfast is the usual and pretty much the same every morning. I would recommend and stay here again if I needed to."

"The shower was dirty. The tv wasn’t working i had to have maintenance come and fix the tv there isn’t an elevator so i had to carry the bags plus three children up the stairs. Riding around the hotel it looks like there’s people permanently living there the balconies looked atrocious my face broke out so bad from the pillows. Would not stay agin"

"First room smelled awful, like very strong cologne. Moved to a second room. Room was only cleaned once during the 5 night stay, even after multiple requests. Not the greatest area. On the upside, the beds are comfortable. Would not recommend."

"The hotel does not look as pictured, the room had a awful mildew smell. The beds were full not queen as I was told on reservation. This place looked like a run down motel I have reached out to customer care and the response is they will educate staff on the different bed sizes and evaluate the condition of the property. That is not a acceptable response."

"It was clean "