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"Upon arrival although couldn’t get the electric charger to work the hotel itself was perfect for what we needed and the next morning the man on reception couldn’t have done enough for me changing rooms for my daughter so she could stay in the one she was in - excellent customer service would stay again no hesitation "

"Beautiful Building, very friendly staff, lovely welcome from reception team."

"Very comfortable beds and great shower"

"Great stay whilst we were at an event at NEC. Arrived at checkin which was very friendly and efficient. Room was pleasent - big bed, slight odd (sort of square rather then rectangle) pillows, very comfortable but had to change my normal sleeping position to accomadate it. Bed was perfect! Bathroom nice a clean and plenty of hot water for showers. Location was great - we walked into town for dinner, in under 5 minutes there was a huge choice of eateries. We had breakfast in the morning, decent quality, good choice of food, friendly service. Wouldnt hesitate to stay here again if we're in the area. "

"Great staff, welcoming and professional, very helpful - good food and clean accommodation "

"Excellent with very friendly & helpful staff"

"Fantastic spa. Friendly staff ad plenty of them for the breakfast rush. So dog Friendly. "

"After a truly terrible booking experience with Hotels.com I was little dubious about our stay but it was brilliant from start to finish. The interior of the hotel is beautiful, modern, fresh, as are the rooms. We had a family room which was ideal, a small fridge which had been stocked with some goodies. All the staff are friendly, the food was amazing. Breakfast was my boys favourite! The only slight thing which lets the hotel down is the pool, it needs a refresh! They seem to have renovated the whole hotel but not the pool. Also worth noting to check the timetable in the pool as we went only to be told it was closed for aquafit which wasn’t advertised anywhere in the leaflet given to us by reception. We can’t wait to return! "

"Great Location, fantastic price. Easy parking for a town centre too."