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"The breakfast buffet was amazing and full of options. The staff was super helpful and accommodating. The thermal spas were relaxing but recommend early so it’s not packed with people. The hotel itself was incredibly hot in hallways due to thermal spas but front desk delivered fan directly to room when asked for. However, if you ask for “garden view” room, it is view from hallway directly outside bedroom which only windows open up to hallway. It is about 15-20 minute drive from Pisa centrale so be prepared for cab fare. But are delish places to eat/drink within walking distance. "

"Hotel provided what was expected, though rooftop restaurant was excellent"

"The room was very clean & modern. Very friendly staff, great central location."

"Check-in was conducted with a man that did not seem to know much about the hotel he worked in and had little interest. Check-in was swift because he didn’t offer any useful information.Once we got to our two rooms it was obvious he sent us to the wrong set of lifts sending us the long way round.Neither room had a safe and only one had a wardrobe,2 people for 6 nights with just a set of open shelves for storage! We were given the option of another room which annoyingly also had no safe or wardrobe so we stayed put.The bed in this room was like a rock but the air con was new and quiet.After complaining we were offered a second alternative room the next day but had to store all of our stuff in our son’s room or spend the day waiting for the room to become free.This room finally had a safe and wardrobe.However the bed was like a flag stone floor that has been worn in places by 1000 years of footsteps,the air con was useless,the room had two fittings that flashed bright lights constantly, the t.v. was tiny,the bathroom was quite comical at how badly set up it was,from a ridiculous bath plug,a movable shower screen that cannot open,nonsensical positioning of dispensers and general poor state. sound proofing in hotels is never perfect but this one is not good at all.Breakfast was hit n miss but ok. Except for the gentleman that checked us in, all other staff were very good, especially the lady that checked us out who had been exceptional throughout the week. The hotel is kept clean."

"Property has a lot of character and very pretty but was old and not modernized (outlets so so, door was difficult to use metal key), and fairly noisy at night"

"Efficient check-in and reception team was friendly and helpful throughout our stay, as were the staff in the breakfast room. Our room was kept clean with fresh towels everyday. The hotel is located very close to the station and airport shuttle, not in the best street but two minutes walk and you are at the start of everything."

"The room was lovely, the included breakfast was delicious, the staff were incredibly helpful and kind. The only thing was the TV in our room didn't work, but we could live without it."

"I cannot fault it for the price. The location is superb, my room and bathroom were spacious and clean. Your not going to get a pool on the roof at this price but I spent a very happy three nights here and will happily come back. The reception staff were excellent and helpful guiding me with things to do places to see and restaurants to eat in and maybe not visit. All in all a really good stay. "

"The hotel was amazing and the room was incredible. The view was out of this world. Sara had been so helpful leading up to our stay and during. We would definitely come back and stay again!"