"Friendly staff, simple check in, modern rooms and design"

"This is a wonderful hotel with great service, really comfortable rooms - and the fact that you can access the thermal baths is the icing on the cake! Just a few minutes from the station and the main shopping and tourist areas, the hotel is really well situated yet feels like an oasis of calm. The one minor downside was that the restaurant wasn't open on a Monday, but there were plenty of dinner options nearby. It is one of our favourite places to stay in Bath and we would highly recommend it."

"Room was really nice - we only booked a cosy room and I was not expected it to be as big. The bed was like sleeping on a cloud! Really nice hotel, excellent service - a free drink at the bar for all residents was a lovely touch. The hotel even smelled amazing!! Highly recommend "

"Friendly, helpful staff, good food and beautiful room. I would definitely stay here again! "

"Lovely hotel, friendly staff, especially in the evening in the restaurant and bar. Nice warm hotel room. Carpet could do with a makeover but lovely room . "

"Very helpful staff"

"Can't beat location Very noisy at night - loud music outside rooms until 6am. Room hot so needed to keep window open but noise a problem Room small but otherwise good service "

"Great location and clean, warm room with nice touch of providing a bowl and towel for our dog. Also very nice breakfast."