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I did not complete check-in or stay at this property due to concerns that arose before arrival.
After my booking was confirmed, the property sent multiple additional rules and restrictions, including references to forfeiture of an incidental/security fee. The property also required a $200 refundable security deposit through Venmo, outside the Hotels.com payment system. This was especially concerning because Hotels.com’s own reservation emails warn guests not to make electronic payments outside the platform.
Before check-in, I also found recent public reviews describing similar concerns involving misrepresentation and difficulty recovering deposits. Because of the post-booking requirements, off-platform payment process, and lack of confidence in the deposit/refund process, I did not feel comfortable staying at the property.
This was not a normal cancellation or a disagreement over the listed price. It was a trust and payment-integrity issue before check-in.
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