2/10 سيّئ للغاية
Xinchen
مسافر برفقة مجموعة
13 يناير 2026
عناصر نالت الإعجاب: وسائل الراحة
عناصر لم تنل الإعجاب: النظافة
During my stay, I experienced a needle-stick exposure incident that should have been treated as a serious safety concern.
On the morning of the incident, I got out of bed and suddenly felt a sharp, stabbing pain. I immediately checked the bedding, where I discovered a needle embedded into the bedding fabric. The needle had punctured my foot, leaving a visible puncture mark. A sharp object of any kind should never be present in guest bedding and presents an obvious safety risk.
The management representative dismissed the issue, stating that “this is not a drug needle or a diabetic needle — it is just a sewing needle.” This conclusion was made without any investigation or confirmation of the needle’s origin, which is not an appropriate risk assessment.
I asked whether the hotel could investigate how the needle ended up in the bed. They said the needle “could have been left by a previous guest or could have come from the hotel.” During the same conversation, management explicitly stated that beds considered “unused” are not cleaned or changed. Which shocked me since I believe a full cleaning after checking out is the basic procedure.
No clear information was provided regarding investigation, procedural review, or preventive measures. The risk was minimized rather than addressed. Will never choose Mariott.
Xinchen
أقام ليلة واحدة (1) في شهر يناير عام 2026
