2/10 Terrible
Macey
Traveled with partner
23 May, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our room was not clean and was falling apart. The pulls to open or close the shades were sticky. The sink was dirty at the drain area. The bathroom had streaks of stuff on the walls. The carpet was peeling up under the sink and generally greasy/sticky feeling everywhere, the mirror was dirty, and maybe worst of all...we had to plunge our toilet every time we used it. Except there were some broken tiles right where you step out of the bath and you could get cut or trip on them if you didn't avoid them.
We asked a couple times about maybe getting a partial refund since they couldn't move us to a different room, but they said something about not being eligible because we booked through Expedia.
The lowest price point for an alternative hotel would have added approximately $300 to our trip and that hindered our changing to a different property altogether.
Parking was extremely limited.
At other places we have paid what we paid for this place and had a clean room that had been taken care of and the whole property maintained so I don't think it unreasonable to expect at least that much.
We had read that they clean and provide fresh towels every 3 days. They never came and we were there for 6 days. We asked about that and they said they don't come in at all unless you specifically request it.
The the front desk was nice but they really couldn't/wouldn't do anything for us. Seemed surprised we wanted a new room. We were SOL. Wasn't even an option to make it right
Macey
Stayed 5 nights in May 2024