"Robert did an excellent job assisting me at the Front Desk. Due to my last-minute booking, I checked-in later in the evening on 07/17/25. However, Robert went above and beyond communicating with Housekeeping to ensure I did not have to wait for hours to access my room. He was very hospitable and even upgraded my room which I appreciated. Robert took the extra step while I waited in the lobby, to walk to my room and verify that the air-condition temperature was good. Robert and staff also added an oscillating fan in my room just in case I wanted it to be extra cold. My overall experience was excellent! Robert and staff deserve to be recognized for displaying the true spirit of hospitality. Thank you! "
