If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Low-height electrical outlets in bathroom
No elevator
Tile flooring in room
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Private bathroom
Rainfall showerhead
Shower
Towels provided
Entertainment
32-inch smart TV with digital channels
Food and drink
Mini-fridge
More
Air conditioning
Ceiling fan
Laptop workspace
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 19
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Property is also known as
HOTEL CASTILLO DEL MAR Hotel
HOTEL CASTILLO DEL MAR Playa del Carmen
HOTEL CASTILLO DEL MAR Hotel Playa del Carmen
Frequently asked questions
Is HOTEL CASTILLO DEL MAR pet-friendly?
No, pets are not allowed at this property.
How much is parking at HOTEL CASTILLO DEL MAR?
This hotel doesn't offer parking.
What time is check-in at HOTEL CASTILLO DEL MAR?
Check-in start time: 2:00 PM; Check-in end time: anytime.
What time is check-out at HOTEL CASTILLO DEL MAR?
Check-out is at noon.
Where is HOTEL CASTILLO DEL MAR located?
Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 1 mi (2 km).
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HOTEL CASTILLO DEL MAR Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 4 out of 6 reviews
10 - Excellent
4
Rating 8 - Good. 2 out of 6 reviews
8 - Good
2
Rating 6 - Okay. 0 out of 6 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 6 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 6 reviews
2 - Terrible
0
8.8/10
Cleanliness
9.2/10
Staff & service
6.0/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10
the place was clean and loved the balcony to the 5th Avenue
Cecilia
Stayed 4 nights in Feb 2024
10/10
👍
Mina
Stayed 3 nights in Dec 2024
10/10
Gabriel Jesús
Stayed 5 nights in Dec 2024
8/10
Andy Esther
Stayed 4 nights in Apr 2024
8/10
Es un buen lugar para descansar y a su vez esta cerca de todo.
Las personas son amable y la anfitriona Cinthia es excepcional.
Se preocupan por la limpieza y dar la mejor atención