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Hotel Maya Turquesa - Playa del Carmen

3.0 star property
Hotel with free breakfast, steps from Quinta Avenida

Choose dates to view prices

Hotel Maya Turquesa, near Playa del Carmen Main Beach, offers breakfast and a daily manager's reception. Guests relax on the terrace or by the outdoor pool, connect to high-speed WiFi, or visit the nearby nature reserve. Visitors consistently praise the helpful, attentive staff.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room

2 bedrooms, in-room safe, iron/ironing board, free WiFi

Standard Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Rainfall showerhead
Cable channels
Wardrobe or closet
Air conditioning
Ceiling fan
Private bathroom
Rainfall showerhead
Cable channels
Flat-panel TV
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite

Superior Suite | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Superior Suite

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Private bathroom
Rainfall showerhead
Air conditioning
Ceiling fan
Private bathroom
Rainfall showerhead
Kitchenette
Microwave
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Standard Studio

2 bedrooms, in-room safe, iron/ironing board, free WiFi

Standard Studio

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Rainfall showerhead
Air conditioning
Ceiling fan
Private bathroom
Rainfall showerhead
Kitchenette
Microwave
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Studio

Economy Studio | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Economy Studio

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Rainfall showerhead
Air conditioning
Ceiling fan
Private bathroom
Rainfall showerhead
Kitchenette
Microwave
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Junior Suite

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Private bathroom
Rainfall showerhead
Air conditioning
Ceiling fan
Private bathroom
Rainfall showerhead
Kitchenette
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Family Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Rainfall showerhead
Cable channels
Wardrobe or closet
Air conditioning
Ceiling fan
Private bathroom
Rainfall showerhead
Cable channels
Flat-panel TV
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Rainfall showerhead
Cable channels
Wardrobe or closet
Air conditioning
Ceiling fan
Private bathroom
Rainfall showerhead
Cable channels
Flat-panel TV
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Family Suite

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Private bathroom
Rainfall showerhead
Air conditioning
Ceiling fan
Private bathroom
Rainfall showerhead
Kitchenette
Microwave
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

XXX Family Suites

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Rainfall showerhead
Cable channels
Wardrobe or closet
Air conditioning
Ceiling fan
Private bathroom
Rainfall showerhead
Cable channels
Flat-panel TV
  • Sleeps 6
  • 2 Queen Beds OR 2 Twin Beds

About the neighborhood

Map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Playacar Beach - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Babe’s Noddle & Bar New Location - ‬3 min walk
  • ‪Mexican Taco - ‬1 min walk
  • ‪El Charco De Las Ranas Grill - ‬1 min walk

About this property

Hotel Maya Turquesa - Playa del Carmen

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hotel Maya Turquesa - Playa del Carmen provides free self-serve breakfast, a free daily manager's reception, and a terrace. The on-site international cuisine restaurant, Epazzote, offers breakfast, lunch, and light fare. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with car rentals on site and a snack bar/deli.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • A nature reserve, a 24-hour front desk, and smoke-free premises
  • Luggage storage, multilingual staff, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Maya Turquesa - Playa del Carmen boast comforts such as air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Epazzote

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Maya Turquesa - Playa del Carmen have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM–10 PM.

Is Hotel Maya Turquesa - Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Maya Turquesa - Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Maya Turquesa - Playa del Carmen?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Maya Turquesa - Playa del Carmen located?

Located in Downtown Playa del Carmen, this hotel is steps from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes.

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Hotel Maya Turquesa - Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 87 out of 324 reviews
Rating 8 - Good. 85 out of 324 reviews
Rating 6 - Okay. 57 out of 324 reviews
Rating 4 - Poor. 36 out of 324 reviews
Rating 2 - Terrible. 59 out of 324 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price we paid to stay there
Stayed 5 nights in Jan 2025

8/10 Good

Libusa

Liked: Cleanliness, staff & service, amenities
Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi.
Stayed 4 nights in Apr 2025

8/10 Good

robert c

Liked: Cleanliness, amenities, property conditions & facilities
They offered free breakfast; but only toast and coffee
Stayed 8 nights in Oct 2024

8/10 Good

Santiago Alejandro Gomez

Liked: Staff & service
This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel.
Stayed 5 nights in Jan 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken.
Stayed 3 nights in Mar 2025

4/10 Poor

Phillip

Disliked: Cleanliness, amenities, property conditions & facilities
People just complaining about basic service , shower, toilets not working ,even one room was robbed, somebody broke in .
Stayed 3 nights in Apr 2025

8/10 Good

Ma. Del Carmen

Liked: Cleanliness, amenities
Disliked: Staff & service
!
Stayed 2 nights in Dec 2024

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Feb 2025

4/10 Poor

Jorge

Disliked: Staff & service, property conditions & facilities
Staff members are not friendly
Stayed 1 night in Sep 2024

6/10 Okay

Jesús Pérez

Disliked: Cleanliness
It was a lack of service cleaning
Stayed 4 nights in Feb 2025

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
I will never know because we were told we would not be able to stay at Hotel Maya Turquesa due to a broken air conditioner and moved to another hotel but this one did not have a swimming pool.
Stayed 2 nights in Jun 2023

4/10 Poor

Jenny

Liked: Cleanliness
Disliked: Property conditions & facilities

Decent enough for the price

The hotel is not at all as advertised but it IS CLEAN! the bed was very soft and comfortable, albeit there were no covers or blankets only sheets. The day staff were very friendly and helpful, the evening staff were more about hanging out but hey it’s Mexico so I’d probably do the same so no harm, no foul. I didn’t love my room so I checked out a day early but that was mostly because I wanted an actual window. The hotel is centrally located to 5th Ave, lots of places to shop and eat.
Stayed 3 nights in Jun 2022

2/10 Terrible

ALEJANDRO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the worst hotels I’ve been.

The front desk people, except two of them. Were the worst customer attention i have received in a hotel. They don’t care about the customer experience and helping their consumers either. From a small question about parking to invoices requests. They never help.
Stayed 5 nights in Mar 2023

10/10 Excellent

Sauru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ambiente es bueno, se siente relajado y seguro, tiene todo cerca: Lavandería, OXXO 7Eleven, tiendas, puestos de comida o chuchería en la calle y sobre todo bares/antros
Stayed 2 nights in Oct 2025

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno incluido fue malísimo, la comida a la carta tenía comida echada a perder, el Clima de la habitación no funcionaba, mantenimiento nunca llegó y el encargado no fue para conseguir un vemtilador
Stayed 1 night in Jul 2025

4/10 Poor

Béatrice

Disliked: Cleanliness, property conditions & facilities, room comfort
A notre arrivée dans le studio, les fenêtres ne fermaient pas donc ils nous ont changé de studio. Quasiment aucun équipement dans la cuisine. L'hébergement n'était pas propre. Le personnel n'est pas désagréable (mais plusieurs étaient nouveaux donc ont du mal à repondre à nos demandes) et ne parlent pas tous anglais.
Stayed 2 nights in Jun 2025

8/10 Good

ULISES

Liked: Cleanliness, staff & service, property conditions & facilities
Confortable
Stayed 4 nights in Apr 2025

6/10 Okay

Erick

Liked: Cleanliness

falta atención al hotel

le falta mucho mantenimiento al hotel , las habitaciones deberían de tener mínimo un frigobar todo lo que comprábamos se echaba a perder por el calor, la alberca tiene zonas que cortan la piel mi hija se cortó la rodilla
Stayed 6 nights in Mar 2025

6/10 Okay

Cecilia

Liked: Room comfort
Disliked: Cleanliness, staff & service

Mala opción

Nos dieron una habitación que no reservamos de menor categoría y la primera noche no nos ofrecieron otra opción. La gerente nos dio al día siguiente la que correspondía. El baño no fue limpiado correctamente. Al hotel le falta mucho mantenimiento y mejor servicio pues todos los recepcionistas son muy groseros y se ausentan de su área de trabajo. Ni siquiera el saludo responden.
Stayed 4 nights in Jan 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal de recepción. Siempre amables y educadas, al pendiente de todas las necesidades del huésped.
Stayed 2 nights in Mar 2025

2/10 Terrible

Gemma Candelaria

Disliked: Cleanliness, amenities, property conditions & facilities
Schrecklich!! Nur Personal war Gut
Stayed 14 nights in Mar 2025

8/10 Good

Danita Marie

Liked: Cleanliness, staff & service, amenities
The manager was super sweet. The excursion on site was so informative. The suite was not fancy, it served its purpose. If u dont mind the noise. Would book again.
Stayed 14 nights in Feb 2025

6/10 Okay

María Luisa Gaspar

Liked: Staff & service, amenities
Disliked: Cleanliness
Estaba sucio
Stayed 4 nights in Feb 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment was dirty, noisy and their staff was terrible.. worst Customer service experience ever . Frontier desk people we re so rude
Stayed 7 nights in Mar 2025

8/10 Good

mayra veronica jimenez

Liked: Cleanliness, staff & service, amenities
Un poco mas de mantenimiento en las chapas y en los colchones, revisar que haya pasa con el agua caliente nada mas, ya que en mi estancia el agua era feia y en la mañana para bañarme si ers incomodo , en labtarde no porque ers refrescante
Stayed 1 night in Mar 2025