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Isabella Boutique Hotel

3.0 star property
Beach hotel with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Isabella Boutique Hotel sits conveniently near Quinta Alegría Shopping Mall and the 3D Museum of Wonders. Travelers can relax by the outdoor pool, stroll to nearby Quinta Avenida for shopping, then return for dinner at the hotel restaurant or drinks at the beach bar.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Pet friendly
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area | Premium bedding, in-room safe, iron/ironing board, bed sheets

Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

Highlights

Patio
Individually decorated
Air conditioning
Connecting rooms available
Premium bedding
Ceiling fan
Designer toiletries
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Multiple Beds

Deluxe Triple Room, Multiple Beds | Premium bedding, in-room safe, iron/ironing board, bed sheets

Deluxe Triple Room, Multiple Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Premium bedding
Ceiling fan
Designer toiletries
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Deluxe Quadruple Room, Multiple Beds, Ocean View

Deluxe Quadruple Room, Multiple Beds, Ocean View | Premium bedding, in-room safe, iron/ironing board, bed sheets

Deluxe Quadruple Room, Multiple Beds, Ocean View

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Premium bedding
Ceiling fan
Designer toiletries
Rainfall showerhead
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Superior Double Room, Pool View

Superior Double Room, Pool View | Premium bedding, in-room safe, iron/ironing board, bed sheets

Superior Double Room, Pool View

Highlights

Air conditioning
Connecting rooms available
Premium bedding
Ceiling fan
Designer toiletries
Rainfall showerhead
Private bathroom
Champagne service
  • 23 sq m
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

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About the neighborhood

Map
Calle 14 Norte y la Playa, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬4 min walk
  • ‪Quick Delights - ‬5 min walk
  • ‪Mandala - ‬2 min walk
  • ‪La Caprichoza - ‬4 min walk
  • ‪Dirty Martini Lounge - ‬3 min walk

About this property

Isabella Boutique Hotel

Hotel near Quinta Alegría Shopping Mall
Located close to Quinta Avenida and 3D Museum of Wonders, Isabella Boutique Hotel provides a beach bar, a terrace, and a garden. In addition to a bar and a restaurant, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • A roundtrip airport shuttle (surcharge), luggage storage, and a 24-hour front desk
  • Smoke-free premises, barbecue grills, and tour/ticket assistance
Room features
All guestrooms at Isabella Boutique Hotel feature thoughtful touches such as premium bedding and laptop-compatible safes, as well as amenities like late night room service and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • Ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant
  • Couples/private dining

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per person (roundtrip)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Playa del Carmen
Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Playa del Carmen
Hotel Isabella Boutique Hotel Playa del Carmen
Playa del Carmen Isabella Boutique Hotel Hotel
Hotel Isabella Boutique Hotel
Isabella Boutique
Isabella Playa Del Carmen
Isabella Boutique Hotel Hotel
Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Hotel Hotel Playa del Carmen

Frequently asked questions

Does Isabella Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

Is Isabella Boutique Hotel pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking at Isabella Boutique Hotel?

This hotel doesn't offer parking.

What time is check-in at Isabella Boutique Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Isabella Boutique Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Isabella Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per person applies.

Where is Isabella Boutique Hotel located?

Located in Downtown Playa del Carmen, this beach hotel is within a 5-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. 3D Museum of Wonders and Mamitas Beach are also within 10 minutes.

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Isabella Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 27 out of 68 reviews
Rating 8 - Good. 17 out of 68 reviews
Rating 6 - Okay. 13 out of 68 reviews
Rating 4 - Poor. 2 out of 68 reviews
Rating 2 - Terrible. 9 out of 68 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

joe

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Booked a room and they didn't have it

Showed up and they told me the bungalow I booked wasn't available but i could have a room if I waited 40 minutes. An hour later I was told the room didn't have a lock and there was actually no where for me to stay. So I had to walk around and find another room at 10pm.. is say that's pretty bad.
Stayed 1 night in Jan 2018

10/10 Excellent

ISELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!

El lugar, la atención increíble. El personal atento.
Stayed 4 nights in Oct 2020

2/10 Terrible

Deborah, Orlando

Disliked: Cleanliness, amenities, property conditions & facilities
I chose this hotel based on old reviews. They probably have been closed for months due to COVID and reopened in the worst conditions possible. The room is dirty and smells like mold, the towels looked old and dirty, the bathroom was filthy and I could not dare to walk without shoes in the room NO WIFI in the room, not always the breakfast was available and to complete the disaster we saw a HUGE RAT outside the room!
Stayed 7 nights in Dec 2020

2/10 Terrible

Arnold

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor

The only person that was helpful was Danny. He should be the manager.
Stayed 3 nights in Dec 2020

8/10 Good

Natalia

Liked: Staff & service
Me gustó que los encargados siempre me atendieron con amabilidad, aunque me hubiera gustado que la manija del baño no se cayera y que se le pudiera bajar al retrete, aparte de que no proporcionan ni shampoo ni acondicionador.
Stayed 2 nights in Dec 2020

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as advertised

Whole on vacation we decided to see if we could get a hotel closer to the beach. we found the hotel and the pictures looked great and decided to book. shortly thereafter we were walking back to our existing hotel and decided to walk by the new one all excited to see it. Unfortunately what we saw wasn't the same as what the pictures were. In all honesty the place looked closed. we decided that wasn't where we wanted to stay and within a few hours of making the reservation we were trying to cancel. Hotels.com attempted to reach the hotel for three days, when somebody finally answered they declined our request for a refund. We continued our vacation elsewhere and had to pay for rooms we didn't use.
Stayed 2 nights in Nov 2020

10/10 Excellent

Carlos Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena la estancia y el hotel
Stayed 7 nights in Nov 2020

2/10 Terrible

Paco, Guadalajara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es decepcionante. No están preparados para contingencias.
Stayed 2 nights in Nov 2020

10/10 Excellent

Eb, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Perfect. Five stars. I travel solo and felt safe, cleaning was excellent. Staff even better. Highly recommend
Stayed 2 nights in Nov 2020

8/10 Good

Jean Marie

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel está bonito un poco descuidado, la atención por parte de la recepcionista es pecima, sin embargo el señor de mantenimiento muy amable y trataba de apoyar en todo
Stayed 2 nights in Nov 2020

8/10 Good

Bajalo4, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Just what you need to come in from an action packed day...basic shower and bed...but very clean.
Stayed 1 night in Oct 2020

8/10 Good

MariaElena, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable hotel to stay a few nights. There's no TV. The Martina Beach Club with which they have an agreement with is pretty far away. I wish they'd have an agreement with a closer one. Since I stayed during the pandemic and right after Delta came through, the hotel was pretty quiet. The Argentinean ladies at reception were nice.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Calm, little oasis!

Nice calm vibe at this little oasis.
Stayed 1 night in Mar 2020

8/10 Good

Mélanie, Drummondville

Liked: Cleanliness, staff & service, property conditions & facilities
Personnels et propriétaires très charmants , se soucient de notre confort et bien-être. Très propre, Confortable, chaleureux et accueillant. À deux pas de la plage et des restaurants. Toutefois, les prix du petit restaurant sur place sont trop élevés, mais par contre délicieux. Bref, ce fut une belle découverte, à conseiller !!
Stayed 9 nights in Feb 2020

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione eccezionale, vicino al centro e vicino alla spiaggia
Stayed 9 nights in Feb 2020

8/10 Good

Mandy, Grand Rapids

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little hidden gem. Nice facility to crash after a day out adventuring.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a blast, Love your place

All the people who works there are incredible. Best location near the Clubs, beach and main street. Gracias Maj@s, We had a blast.
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai adoré la tranquillité de l'endroit et les proprios sont très sympathiques et accueillant. Tout était parfait !
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Loved this place, very close to beach and market but nice and quiet
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Solid Hotel, Good Price

Photos are accurate. The AC was broken in the room but everything else was as advertised. Good service, nice pool, and excellent location. It was quiet at night, as well, so sleeping was not an issue.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No habia internet en el establecimiento las veces que intente utilizarlo, aparte no hay cortinas ni puertas para el baño o la regadera.
Stayed 7 nights in Nov 2019

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities

Recomendable

La estancia fue buena, la cama un poco dura, limpieza diaria, toallas limpias, la alberca no tuvo horario para poder ocuparla, el personal bastante amable, cuenta con renta de bicicletas, AC, ideal para descansar y olvidad la rutina. volveré!!!
Stayed 3 nights in Sep 2019

10/10 Excellent

SantiagoAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanta este hotel, es la segunda vez que nos hospedamos ahí y ya tenemos reservada una tercera, todo el personal es amable y te sientes como en casa, las habitaciones están limpias y son cómodas, cuentan con aire acondicionado, ventilador, agua caliente y camas cómodas con sábanas suaves, también puedes encontrar agua para beber y caja fuerte, la ubicación es excepcional,está a unos pasos de la quinta avenida y de la playa, el antro Mandala está muy cerca sin que llegue a escucharse el escándalo de éste, la atención de "Ayelen" es increíble, super amable y con una energía increíble, tuvimos la fortuna de conocer a los propietarios que también te hacen sentir como en casa. Cuentan con Day Pass así que puedes invitar a gente que no sea huésped o simplemente estar ahí y utilizar la alberca sin hospedarte pagando un monto super módico que es a consumo mínimo, el restaurante y el bar son muy buenos y los precios muy accesibles, un detalle que nos encanta es que puedes usar la alberca hasta tarde sin que estén presionando para que te salgas, sigan así y mil gracias!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Basic accommodations. The air smelled of rotten fish.
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
It’s a cute property, the bungalows are adorable, but very basic, basically just a room to sleep in. No televisions, hot water works sporadically, basic pool, & the beach nearby is not pretty and the air outside stinks like dead fish. I believe they have a restaurant there but never offer or showed us a menu. I wouldn’t stay there again.
Stayed 5 nights in Apr 2019