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Terrasse Hotel Playa del Carmen

3.5 star property
Art Deco hotel with a rooftop terrace and spa services

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Photo gallery for Terrasse Hotel Playa del Carmen

Rooftop terrace
Deluxe Double Room, 2 Double Beds | View from room
Reception
Outdoor pool, sun loungers
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Spa
  • Pool
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Smart TV
Renovated in 2020
Separate bedroom
Blackout drapes/curtains
Down duvet
Premium bedding
Hair dryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Premium Double Room, 1 King Bed

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Separate bedroom
Blackout drapes/curtains
Down duvet
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 2 Double Beds

View from room

Premium Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Separate bedroom
Blackout drapes/curtains
Down duvet
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | View from room

Deluxe Double Room, 1 Queen Bed

Highlights

Air conditioning
Smart TV
Renovated in 2020
Separate bedroom
Blackout drapes/curtains
Down duvet
Premium bedding
Hair dryer
  • 17.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | View from room

Deluxe Double Room, 2 Double Beds

Highlights

Air conditioning
Smart TV
Renovated in 2020
Separate bedroom
Blackout drapes/curtains
Down duvet
Premium bedding
Hair dryer
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710

What's nearby

  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km
  • Quinta Avenida - 14 min walk - 1.2 km
  • Gran Coyote Golf - 4 min drive - 4.3 km
  • Punta Esmeralda Beach - 6 min drive - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪San Lucho Mezcaleria - ‬6 min walk
  • ‪Ojo de Agua - ‬7 min walk
  • ‪Crisol - ‬2 min walk
  • ‪Quadra Café - ‬4 min walk
  • ‪Tropical Tacos - ‬4 min walk

About this property

Terrasse Hotel Playa del Carmen

Hotel remodeled in 2020 and located near Punta Esmeralda Beach
Located close to Playa 88 and Gran Coyote Golf, Terrasse Hotel Playa del Carmen provides a rooftop terrace. Treat yourself to a sports massage or other spa services. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Bike rentals, a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • An elevator, outdoor furniture, and luggage storage
  • Beach towels, multilingual staff, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Terrasse Hotel Playa del Carmen boast thoughtful touches such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • 55-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - December 2020

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Terrasse Hotel Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

Is Terrasse Hotel Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Terrasse Hotel Playa del Carmen?

This hotel doesn't offer parking.

What time is check-in at Terrasse Hotel Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Terrasse Hotel Playa del Carmen?

Check-out is at noon.

Does Terrasse Hotel Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Terrasse Hotel Playa del Carmen located?

Located in Luis Donaldo Colosio, this hotel is within 1 mi (2 km) of Playa 88 and Punta Esmeralda Beach. Gran Coyote Golf and Playa Xcalacoco are also within 3 mi (5 km).

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Terrasse Hotel Playa del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 166 reviews
Rating 8 - Good. 40 out of 166 reviews
Rating 6 - Okay. 14 out of 166 reviews
Rating 4 - Poor. 6 out of 166 reviews
Rating 2 - Terrible. 5 out of 166 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Lovely!!Not far from the restaurants and the beach.
Stayed 5 nights in Feb 2025

10/10

Great staff, nice quiet hotel.
Stayed 7 nights in Jan 2025

10/10

Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.
Stayed 9 nights in Apr 2025

10/10

Great place!
Stayed 1 night in Nov 2024

8/10

Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.
Stayed 4 nights in Mar 2025

10/10

Overall, very pleased with the hotel. excellent value for the price. I would highly recommend this to anyone looking for a nice hotel at a reasonable price. 5 stars.
Stayed 2 nights in Jan 2025

10/10

This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
Stayed 3 nights in Dec 2024

10/10

Awesome staff, clean hotel, will definitely stay there again!
Stayed 7 nights in Feb 2024

6/10

The rooms are small and the bed is not comfortable. It’s very basic.
Stayed 3 nights in Jan 2025

10/10

Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend.
Stayed 1 night in Dec 2023

10/10

Very beautiful hotel, affordable, kind and attentive staff, near local homes and shops
Stayed 11 nights in Jul 2022

8/10

beautiful hotel on a budget! gorgeous views from the roof/pool & the restaurant had a great breakfast :)

8/10

Good place to stay. They have street parking and on Sundays they a street marking the anyone would enjoying.

8/10

Great spot.
Stayed 1 night in Jan 2024

8/10

Good
Stayed 1 night in Nov 2024

10/10

The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant
Stayed 4 nights in Feb 2024

10/10

The staff are so nice and friendly
Stayed 11 nights in Feb 2023

10/10

Best place in Playa! I will always come back here. It has everything
Stayed 3 nights in Jan 2024

10/10

I loved how cozy and welcoming it felt, wish the hotel had a parking garage.
Stayed 3 nights in Jul 2022

8/10

The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion.
Stayed 2 nights in Jan 2024

6/10

Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Stayed 1 night in Feb 2024

10/10

It's on the middle of a red spot apparently and the hotel manager don't really take care to make sure the rooms look actually good, there's paint all over places that shouldn't be like the bed, the secure box is not working on my room, the fridge wouldn,t get cold, and the roof top could be in better conditions
Stayed 2 nights in Dec 2024

8/10

The hotel was clean and decor was so nice! Pool was okay. Also the staff was so friendly and helpful :) The only downside were the beds, they looked nice but were so hard!
Stayed 4 nights in Feb 2023

10/10

All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
Stayed 1 night in Jul 2023

8/10

Beautiful roof top
Stayed 1 night in Aug 2022