"The parking lot was dirty with booted cars taking up spots forcing guests to park too far. The room was dark no good lighting, AC & Heaters broken room cold. Towels looked old and need to be rid of, No microwave which was in the add. Then blamed you for it when it was clearly in the add. Room key deactivate tooo easily line too long for check in. The office never open always have to go to window. Phone in room broken. The TV is old and have fake unattached USB / HDMI that’s not connected to TV....

"They did leave a light on for you."

"Room was in poor physical condition but the worst part was the room was heavily infested with cockroaches from walls and lamp shades to the bath tub to the beds themselves. Took photos. Had to check out that same evening and look for accommodations elsewhere. Just a totally bad experience. Hotel said they couldn't refund the charges but had to go back through hotels.com."