Find Family Hotels in Pointe-à-Pitre

"Hotel was lovely, generally. Staff very friendly and hardworking Locality beautiful Breakfast lovely Evening buffet - food often luke warm Negatives Queues too long at beach bar - up to 30 minutes for a drink- desperately needs more staff as they were rushed off their feet. Reception needs a map of the area- had no idea that we could walk to other beaches from hotel until last day. (we had not hired a car) Not told we could do activities independently by reception. eg. We wanted to go whale watching - this is only available on a Sunday and were 'put off' doing it individually as it was 'so far away'. Turns out you can do in next town. Hotel really quiet one night - turns out there was a band in the next hotel - no information about this Toilet paper needs a hold in room bathrooms as sitting on the sink it gets splashed by taps - just a small thing!"

"Didn't went to the breakfast. staffs were so unkind and careless. I will not go there next time."

"Great views. Great food. Customer service was good. Water pressure and shower system was just not the greatest. Bathrooms need some renovation."

"Great breakfast "

"Great "

"The full stay was lovely, from staff to room "

"No enough parking "

"The property is set in a beautiful garden with a lovely pool. My daughter and I arrived late evening 23rd December by taxi from the airport. We had code for keysafe but no key in it! We rang the owner and she came over- she had obviously forgotten our booking and put us in a sub-standard room. It ooked out over a kind of patchy yard at the back of the building (not terrible, but not a view of the garden others had). Definitely not like the photos. A sheet but no covers and chilly at night. No bedside lamps.Our hostess gave us a loaf of cheap white bread, some crisps and a pineapple - by now 10.30-11pm. Not ideal. The reception are was then closed for the rest of our stay (we left on 27th). Breakfast was supposed to be included (or at least available at the property) but there was NONE and the local supermarket was closed on 25th. I eventually saw the hostess on 26th. When I asked about breakfast she said there wouldn't be any that day or on the 27th. She told me - quite rudely - that I could walk to the local boulangerie (of course I knew that and it was a really good one - but we had signed up for breakfast). There was a gorgeous beach not far away (30 mins walk) but the first mile or so of the road was NOT ideal, busy with speedy traffic and no pavement etc. Car is essential in Guadeloupe but I wasn't comfortable as 2 women driving 40km in the dark on first night. NOT right to be without ANY SERVICE over Christmas. At a minimum inform guests of this."