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Haven Hotel

4.0 star property
Travelers can lounge by the pool with comfortable sun beds or savor a meal at The Point Restaurant while taking in spectacular ocean panoramas

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Haven Hotel offers ocean views and contemporary comfort. Guests start with a full breakfast, then relax in the sauna or steam room. Two pools provide refreshing options, and the on-site restaurant serves impressive lunch and dinner with ocean vistas.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi

Room options

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Showing 7 of 7 rooms

View all photos for Double Room, Balcony, Harbor View

Double Room, Balcony, Harbor View | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Balcony, Harbor View

7.6 out of 10
Good
(7 reviews)
  • Harbor view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Double Room, Sea View

Double Room, Sea View | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Single Room

  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony, Sea View

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Balcony, Sea View

9.6 out of 10
Exceptional
(14 reviews)
  • Sea view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Courtyard View

Economy Double Room, Courtyard View | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Economy Double Room, Courtyard View

8.2 out of 10
Very good
(10 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Deluxe Double Room

7.4 out of 10
Good
(9 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Poole, Haven Hotel is on the beach. Poole Harbour and Sandbanks Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bournemouth Beach and New Forest National Park. Sandbanks Beach and Lighthouse, Poole's Centre for the Arts are also worth visiting. With kayaking, water skiing, and windsurfing nearby, you'll find plenty of adventures in the water. Visit our Poole travel guide
Map
161 Banks Road, Poole, England, BH13 7QL

What's nearby

  • Sandbanks Beach
    Sandbanks Beach
    4 min walk - 0.4 km
  • Studland Beach and Nature Reserve
    Studland Beach and Nature Reserve
    5 min walk - 0.5 km
  • Dorset Area of Outstanding Natural Beauty
    Dorset Area of Outstanding Natural Beauty
    5 min walk - 0.5 km
  • Shell Bay Beach
    Shell Bay Beach
    10 min walk - 0.9 km
  • Sandbanks Ferry Terminal
    2 min walk - 0.2 km

Getting around

  • Swanage Herston Halt Station
    13 min drive
  • Bournemouth (BOH-Bournemouth Intl.)
    35 min drive

Restaurants

  • Rockwater
    7 min drive
  • South Deep
    8 min drive
  • Coast Cafe- Surf Ride Skate.
    8 min drive
  • Knoll Beach Cafe
    8 min drive
  • The Sandy Salt Pig
    10 min drive

About this property

Haven Hotel

Upscale hotel near Poole Harbour
At Haven Hotel, you can look forward to free full breakfast, a terrace, and a bar. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, The Point Restaurant, offers lunch, dinner, and ocean views. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, along with sun loungers
  • Self parking (surcharge), an electric car charging station, and a 24-hour front desk
  • An elevator and smoke-free premises
  • Guest reviews say great things about the helpful staff and location
Room features
All 84 rooms include amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with digital channels
  • Electric kettles, daily housekeeping, and desks

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The price is AED 256
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includes taxes & fees
19 Apr - 20 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 10 per night)
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pavilion Bar
  • The Point Restaurant

Things to do

  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:30 AM to 5:30 PM

Property is also known as

Haven Hotel
Haven Hotel Poole
Haven Poole
Haven Hotel Hotel
Haven Hotel Poole
Haven Hotel Hotel Poole

Frequently asked questions

Does Haven Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 8:30 AM–5:30 PM.

Is Haven Hotel pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of GBP 30 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for GBP 10.00 per night. Limited spots are available.

What time is check-in at Haven Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Haven Hotel?

Check-out is at 11:00 AM.

Where is Haven Hotel located?

Nestled on the beach, this Poole hotel is within a 10-minute walk of Sandbanks Ferry Terminal, Sandbanks Beach, and Studland Beach and Nature Reserve. Shell Bay Beach and Dorset Area of Outstanding Natural Beauty are also within 15 minutes.

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Reviews

Haven Hotel Reviews

8.0

Very Good

8.4

Cleanliness

9.2

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 353 out of 1000 reviews
Rating 8 - Good. 393 out of 1000 reviews
Rating 6 - Okay. 148 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

Reviews

Verified

8/10 Good

Kulchorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice view and friendly staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Geoffrey James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location, Scenery.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great breakfast, comfortable bed
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Peter

Disliked: Property conditions & facilities, room comfort
The room was terrible .we were told we would have courtyard view .we have stayed at Haven Hotel several times before over a few years always been really happy with our rooms.we were put in room 205 fully frosted window that was locked shut it was very windy outside we had to push tissue in it to stop it rattling .overnight there was a.continous load noise from a generator or something outside window we couldn't see out to see what it was.Also a dog was barking on corridor opposite for some time in evening .then a noisy group came in at 2-30 am didn't get any sleep at all.it was our wedding anniversary and my 80th birthday ,it was only for 1 night and I should have complained at time put up with it .I felt ill all next day because of the stress .we went on to stay at.Durley Dene hotel in Bournemouth for next two nights and it was lovely.not one problem .I just hope Haven look into this as it ruined our weekend we won't be staying there again
Stayed 1 night in Oct 2025
Verified

8/10 Good

Judith

Sea view wonderful! Staff slow to respond and sometimes forgot about us in the restaurant or not in reception when required which was disappointing. Lady in reception on the phone for ages this morning when we wanted to check out so we gave up and left our key cards on the desk. Not good!!
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, close to the chain ferry and bus services, beauitful sea veiws, on the beach amazing spa and out door heated pool, fantastic service, cant fault it, what a gem, also dog friendly
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful stay

Absolutely beautiful area. Good place to stay to explore the area. Restaurant excellent, all staff friendly. Would stay again. Really comfy bed.
Stayed 1 night in Sep 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice veiws in lounge and restaurants. Dissapointed with no veiw from room.and problems a few times with lift not working
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, more good than bad.

Nice hotel with great facilities. Outdoor pool is warm and sauna / steam rooms were decent. However, I expected more of a view from a 'premium room' (picture attached). Annoyingly, the leisure centre (roof in picture) made an annoying humming throughout the night. Check-in was probably the fastest I've ever encountered and all staff with the exception of one miserable bar worker were absolutely excellent. Leisure staff were partcularly excellent. Breakfast was very nice and dining has great views out to sea.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked where the hotel was situated on the beach at sandbanks
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
The location is stunning, watching the chain link ferry going backwards and forwards
Stayed 1 night in Sep 2025
Verified

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities, room comfort
Where the hotel was situated was lovely with access to the private beach. The staff were a little slow and unattentive. The pool has a bar but for beer you have to walk to other end of the hotel which is very odd. Nice and clean and breakfast i cannot fault, would stay again.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sea views ,
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel tocstay. Service good staff friendly. Fantastic views of the sea and harbour.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location on the beach. Lovely menu with vegan options that's not the usual burger and chips then sorbet.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Jamieson

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Needs updating

Needs updating food was fair priced but under par
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Tracey

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Break away with husband

We had a balcony room, overlooking the sea and harbour , view and location was excellent, hotel very tired , could be magnificent, and obviously as been in the past , staff very hit and miss, reception staff was lovely, restaurant staff was lacking , was going to have dinner one night in the hotel , so stood waiting to be seated , staff did acknowledge we was there , but kept us waiting that long we ended up eating out , I would understand, if they had been very busy ,but they really wasn’t.i also don’t understand there dress code , very shabby, faded jeans , track suit bottoms t shirts not a very professional look for staff , and that carried through with there lack of service, menu could have been a lot better, Pool and spa staff was lovely , outside drinks bar was added bonus
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Ian

Liked: Cleanliness, staff & service
The toilet kept blocking up even when not being used.The maintenance guy came twice but as soon as he left it was blocked again.We had to use the ones downstsirs by the lift. The shower had no power at all absolutely useless. The bed had a spring sticking out on the left hand side. Had to ask for the coffee cups to be washed every breakfast. Hotel just neads a bit of T L C Hotel very nice pool etc perfect.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Paradise Hotel

Love this hotel ,perfect location right by the harbour and ferry to Swanage.Spa ,indoor and outdoor pool ,which leads to the beautiful beach Restaurant food and service is top class,with the best sea views.I don’t like going to places twice,but this hotel keeps drawing me back.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

John

.good hotel friendly staff
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Yngve

Disliked: Staff & service, property conditions & facilities

Beautiful location but maybe 2star quality

Beautifully located but extremely dated hotel. The room felt like a nursing home. There was zero water pressure in the shower. The breakfast was quite poor. Everything felt cheap and dated
Stayed 1 night in Aug 2025
Verified

6/10 Okay

C

Liked: Cleanliness, room comfort
Disliked: Staff & service
We booked a room that was discribed as a Economy Double Room, Courtyard View on your website, When we arrived the room had a view that was a waal a couple of feet away, see photo's. When I politely asked the reception if there was a room that had a courtyard view I was hold I had booked a budget room with no view, after showing them my booking discribing the room I was told this is what I booked. Rather than let it spoil my holiday I said "OK fine" and walked away, only to hear the receptonist who thought I couldn't hear say to her colleague 'What does he expect when he books a budget room'. This I found extremely disrespectful and returned to the reception to say I had heard what she said, the receptionist then got quite aggressive and said 'You have a room that you booked and we're not doing anything to get you another room' I tried not to let this spoil my stay at the Haven Hotel but unfortunately it did
View from the bathroom
View from the bedroom
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

GARY

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel nice but very tired, not good value for money in the condition it is in On our first day of arrival, we had an issue with safe not working and the telephone lead was broken, after several times of reporting this, no repairs were carried out
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Anders Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vidunderlig udsigt og fantastisk beliggenhed.

Vidunderlig udsigt - og fantastisk beliggenhed.
Stayed 1 night in Jul 2025