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"We booked the hotel’s most expensive room, the Executive Suite, but were assigned room 313 on the lowest level, directly below the gym. The noise from people running on the treadmills and dropping weights rattled the room. On top of that, the air conditioner fan was very loud, making it nearly impossible to sleep. When we raised these issues, the staff told us this was because we had booked through Expedia. For the premium we paid, we expected a quiet, comfortable room and better service,...