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"Definitely not a 5 star hotel, the room was lovely and spacious, food was ok but very similar everyday. Staff were so miserable especially in the restaurant never any cups or glasses available. We were all inclusive but when we got there, there was also an elite package which we didn’t know about so we were not able to get all drinks on all inclusive. Drinks available were still ok. Pool was nice and clean, pool area was clean. Disappointed that you have to pay to use the indoor pool as we had...

"The room had connecting doors, even though the booking information only stated that connecting rooms were available, not that I would necessarily be assigned one. I specifically chose a higher-priced room, expecting a better experience. Unfortunately, the room had virtually no sound insulation. I could hear the noise from both adjacent rooms as if the guests were inside my own room, which made it extremely difficult to rest. There was noise until midnight and then again from as early as 6 a.m.,...

"Serviced only twice in 12 nights. This is insufficient"