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"staff friendly excellent customer service vlean rooms good food "

"A Special Christmas Getaway: The "Kelly" Review Date of Stay: December 14th - 16th, 2025 Guests: Diane & Chris Planner: Kelly 🏨 The Hotel: Barton Manor Hotel & Spa (Preston) Booking Strategy: I initially booked a standard double room for Mum and Chris via Hotels.com. Knowing this was their first big trip together after 12 years of being single, I wanted to make it special. I used my status as a Level 4 Google Local Guide (with 15,000+ views!) to send a "cheeky" request email to the hotel manager, Kajal. The Result (My "Win"): The hotel was incredible! • Upgrade: They upgraded them from a Standard Room to a Classic King Room with a Garden View for FREE. • Romantic Touches: They agreed to arrange rose petals on the bed in a heart shape with "D & C" in the middle (Complimentary!). • Leisure Access: They threw in free access to the Pool & Leisure Club for both days (normally a paid extra). • Check-in: They added a note to allow Chris to check in early if he arrived first. Verdict: The hotel staff went above and beyond. The "cheeky email" strategy worked perfectly, saving money on the upgrade and spa access while adding huge value. ❄️ The Activity: Preston on Ice The Plan: For Monday evening (15th Dec), I booked them a session at the "Preston on Ice" skating rink in the city centre. • Booking: 18:00 Off-Peak Session. • Smart Saving: I booked a standard ticket for one and used the "Carer goes Free" option for the second ticket, saving £18! I also found a student discount code (STU"