"Winckley stays was disappointing, given its 5* status, and its wonderful restaurant on the ground floor, Aven, which was outstanding. 1. not that easy to find in the evening drizzle (small sign next to door only); 2. the room (Den) upstairs was close to the restaurant toilet, which meant that every time someone used that, the door to the room rattled; 3. the room was very hot, with no air con; 4. overlooked on all sides 5. limited toiletries - no conditioner or body lotion. 6. temp control knob on shower was broken. So, my high expectations were not met, which is a shame, as the area is lovely and close to the station; the staff are all great; and to repeat, the restaurant is wonderful. Certainly, want to eat there again, but dont think I will stay"