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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

4.5 star property
Beachfront luxury awaits on Cancun's coast with pristine white sand beaches, international dining options, and water activities for every traveler

Choose dates to view prices

Royalton Riviera Cancun, on sunny shores, offers 9 restaurants and free beach cabanas. Enjoy hydrotherapy at the spa, snorkeling, 8 outdoor pools, or yoga at the fitness center. The beautiful beachfront and helpful staff earn high marks from guests.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included
The current price is AED 873
AED 1,088 total
includes taxes & fees
2 Jun - 3 Jun

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

49-inch plasma TV with cable channels, TV, MP3 dock

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 353 sq m
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

  • Ocean view
  • 172 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

7.6 out of 10
Good
(36 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential One Bedroom Suite Ocean View

49-inch plasma TV with cable channels, TV, MP3 dock

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • Ocean view
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

Luxury Presidential Two Bedroom Suite Swim Out DC | Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(58 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Suite with Terrace Jacuzzi

Luxury Suite with Terrace Jacuzzi | Free minibar, in-room safe, desk, blackout drapes

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(46 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

49-inch plasma TV with cable channels, TV, MP3 dock

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 298 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool | View from room

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • Ocean view
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite

Luxury Junior Suite | Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite

7.4 out of 10
Good
(98 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite Swim Out Diamond Club

Terrace/patio

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed
  • Free WiFi

View all photos for Luxury Presidential One Bedroom Suite Swim Out

Terrace/patio

Luxury Presidential One Bedroom Suite Swim Out

7.0 out of 10
Good
(2 reviews)
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

49-inch plasma TV with cable channels, TV, MP3 dock

Luxury Presidential Two Bedroom Suite Swim Out

  • 172 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

  • Ocean view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite Ocean View Diamond Club

Luxury Junior Suite Ocean View Diamond Club | Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Luxury Presidential One Bedroom Suite Diamond Club | Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

  • Garden view
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(14 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

  • Ocean view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 172 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Puerto Morelos, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is near the airport and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. El Tinto Golf Course and Puerto Morelos Town Square are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as windsurfing. Visit our Puerto Morelos travel guide
Map
CARR.FED 307 CANCUN-TULUM MZA. 03, LT 101-19, SMZA. 31, Puerto Morelos, QROO, 77580

What's nearby

  • Arrecife de Puerto Morelos National Park
    Arrecife de Puerto Morelos National Park
    6 min walk - 0.6 km
  • Puerto Morelos beach Mayan riviera Caribbean sea
    Puerto Morelos Beach
    20 min drive - 17.8 km
  • Ojo de Agua Beach
    Ojo de Agua Beach
    25 min drive - 21.4 km
  • Cancun_PuertoMorelosTownSquare_6260342163
    Puerto Morelos Town Square
    26 min drive - 21.7 km
  • Moon Palace Golf Club
    14 min drive - 11.2 km

Getting around

  • Cancun Intl. Airport (CUN)
    19 min drive

Restaurants

  • the cave
    19 min walk
  • Agave Mexican Cuisine
    17 min walk
  • Diamond Club Lounge
    16 min walk
  • Grazie Italian Restaurant
    1 min walk
  • The Grill
    17 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

Luxury all-inclusive property near El Tinto Golf Course
A free breakfast buffet, a casino, and free water park access are just a few of the amenities provided at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated. This property is a great place to bask in the sun with a beachfront location, free beach cabanas, and 4 beach bars. Treat yourself to a deep-tissue massage, reflexology, or hydrotherapy at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the gym; other things to do include water skiing, motor boating, and kayaking. In addition to a nightclub and 3 swim-up bars, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 8 outdoor pools and a children's pool, along with a waterslide, 3 swim-up bars, and sun loungers
  • Free self parking
  • 3 outdoor tennis courts, a billiards/pool table, and concierge services
  • Motorized watercraft on site, beach towels, and tour/ticket assistance
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 833 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like air conditioning and free stocked minibars. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Jetted tubs, rainfall showers, and free toiletries
  • 49-inch plasma TVs with premium channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included

24-hour room service

In-room minibar (all beverages included)

Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Tennis

Volleyball

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Hot tub
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8.6 out of 10, Excellent, 109 reviews
The price is AED 873
AED 1,088 total
includes taxes & fees
19 May - 20 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-005839/2025

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

As of 12 May 2026, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated on 2 June 2026 start from AED 873, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Check-out is at noon.

Are there all-inclusive benefits at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Yes, the property is all-inclusive. Activities include kayaking, tennis, volleyball, and more.

Where is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated located?

Nestled on the beach, this Puerto Morelos property is 6.4 mi (10.3 km) from El Tinto Golf Course and 12.7 mi (20.4 km) from Puerto Morelos Town Square.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated Reviews

8.0

Very Good

8.6

Cleanliness

8.2

Amenities

8.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 84 out of 168 reviews
Rating 8 - Good. 37 out of 168 reviews
Rating 6 - Okay. 15 out of 168 reviews
Rating 4 - Poor. 14 out of 168 reviews
Rating 2 - Terrible. 18 out of 168 reviews

Reviews

Verified

10/10 Excellent

Ashley Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so beautiful, clean, staff was 10/10 and food was absolutely delicious everywhere!!!!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, excellent restaurants, very nice pool area with lots of seating
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
The property was great and food was good. However some of the staff was a bit rude and not attentive.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Stephanie

The rooms are clean and the staff are great. We had a swim out pool and it was well maintained. The property is in a desolate area and has a private beach.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay for spring break. Rooms were clean and updated. Spa was great like usual. All waiters and bar tenders were very friendly and helpful.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

David Michael

Breakfast at the restaurant was good, not the buffet though. Overall clean and friendly staff!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Pravin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, nice and clean resort. Not alot of activities but great for a relaxing trip. The room service took a very long time to deliver the food. Almost an hour and 30 for room service.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Rocio

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was amazing, overall great experience!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and rooms are clean. The food lacked taste and a bit of quality.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Jonathan David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not quite the 5 star it was a couple of years ago - but still very good.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was courteous and the rooms were spotless
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Server Luis around the pool was amazing. Room was always clean and great vacay
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Ashley Elizabeth Ann

Liked: Cleanliness, property conditions & facilities
The food was amazing at the restaurants, buffet and food trucks. There could have easily been one, if not 2, more coffee/ice cream shops. And more bathrooms around the pool area and main floor bar.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of seaweed on the beach so we didn’t spend any time there, but the pools were very nice
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Mario Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, value, activities and amenities
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! The hotel itself was great, and the staff truly made the experience even better—everyone was friendly, attentive, and welcoming. The entertainment team was fantastic and kept the energy up the entire time. The unlimited towel service was hands down a highlight—absolutely top-notch. The bathrooms throughout the resort were very well maintained and consistently clean, which we really appreciated. The only downside was the limited food options available by the outside pool. Aside from that, everything exceeded our expectations. We would definitely come back
Stayed 5 nights in Apr 2026
Verified

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The smell of sewage is horrible. The food is not very good. There are constant long lines for buffet, food trucks, coffee shop etc. They need more staff. The staff work so hard and are very friendly.
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Amber

Liked: Cleanliness, amenities, property conditions & facilities
The location was clean and staff were friendly! Food was good.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Marzena

Liked: Cleanliness, amenities, property conditions & facilities
Property is very nice and food was good. However the smell around the property was awful
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Christine Alayne

Liked: Cleanliness, amenities
Room was great and staff were awesome
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Nichole Marie

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean! All of the staff was extremely friendly and helpful, especially our concierge, Yael, and Luis who was part of the entertainment staff. They really helped make our stay memorable!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

tolga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an excellent and unforgettable time. Great service, friendly staff members, excellent resort.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

PRISCILLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property grounds were well maintained. Room had to be changed due to the first room swim out pool was not clean. Room had a lot of mosquitoes every night which was a problem. I think this is due to cleaning staff leaving doors and outdoor sliders open while they cleaned. Staff - Andy at Expedia Conceirge was great in helping us navigate that and any questions we had. Jorge and Leydi at the pool area for drinks were amazing their service was great. Food was ok - best restaurants was Italian and Japanese.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Rasha

Liked: Cleanliness, amenities, property conditions & facilities
Staff ,especially Gonzalo our personal concierge.he was very helpful and provided us with all the help needed Restaurants are nice Room is very clean
Stayed 5 nights in Dec 2025
Verified

4/10 Poor

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The beach water is brown. Not much the hotel can do about this, but it is not the blue water everyone is coming to Mexico to see. Sand fleas are legit here as well. It is almost impossible to get dinner reservations whether you are diamond club or not. When you cannot enjoy the beach as expected things like dinner reservation's needs to be operating at 100%. The spa experience was exceptional.
Stayed 4 nights in Mar 2026