Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Property is also known as
Hotel Hortencia Puerto Vallarta
Hotel Hortencia
Hortencia Puerto Vallarta
Hortencia Hotel Puerto Vallarta
Hotel Hortencia Hotel
Hotel Hortencia Puerto Vallarta
Hotel Hortencia Hotel Puerto Vallarta
Frequently asked questions
Is Hotel Hortencia pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Hortencia?
This property doesn't offer parking.
What time is check-in at Hotel Hortencia?
Check-in begins at 3 PM. After-hours check-in is not available.
What time is check-out at Hotel Hortencia?
Check-out is at noon.
Where is Hotel Hortencia located?
Located in Romantic Zone, this hotel is within a 10-minute walk of Cuale Island and Playa de los Muertos. Malecon is 0.8 mi (1.2 km) away.
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Hotel Hortencia Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 19 out of 85 reviews
10 - Excellent
19
Rating 8 - Good. 40 out of 85 reviews
8 - Good
40
Rating 6 - Okay. 17 out of 85 reviews
6 - Okay
17
Rating 4 - Poor. 5 out of 85 reviews
4 - Poor
5
Rating 2 - Terrible. 4 out of 85 reviews
2 - Terrible
4
8.2/10
Cleanliness
9.0/10
Staff & service
7.4/10
Amenities
7.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10
The staff was very friendly and kind. The air conditioning worked very well.
Brenda
Stayed 2 nights in Nov 2024
10/10
The hotel is close to all the excitement that PVR has to offer. The staff were very friendly and helpful! I really enjoyed my time there.
Diane
Stayed 9 nights in Nov 2023
8/10
It was cosy and great for a night or two.
Joseph
Stayed 1 night in Nov 2023
10/10
Just right.
Rebecca
Stayed 2 nights in Nov 2022
6/10
Very basic for the need. Awkward after hours front desk. No Safes in rooms. Door locks very minimal.
Paul
Stayed 1 night in Nov 2024
8/10
The staff are nice and they keep this place clean. It is a little run down and needs skme repairs. But seriously, the kindness of the staff made up for it.
R
Stayed 8 nights in Oct 2023
8/10
El hotel es muy conveniente y céntrico, la atención es muy buena por parte del personal.
Lo que no me pareció, fue que Expidia me manejo información errónea, al pedirme un anticipo cuando hice la reservación y al llegar al hotel me mencionan que se paga la totalidad de manera directa y presencial
Luis
Stayed 2 nights in Sep 2024
8/10
El hotel me pareció bien , las habitaciones cómodas para las estancias en la noche, el personal muy amable
Gabriela
Stayed 5 nights in Aug 2024
10/10
Ruben
Stayed 1 night in Aug 2024
10/10
Andy
Stayed 1 night in Jun 2024
8/10
swen Roland
Stayed 3 nights in Jun 2024
8/10
Claudine
Stayed 1 night in Nov 2023
2/10
gloria
Stayed 1 night in Aug 2023
10/10
Leticia
Stayed 1 night in Aug 2023
10/10
Good economical place to stay just off very loud Romantic zone, great value and nice people!
dan
Stayed 1 night in Aug 2023
4/10
Buena ubicación, cero empatía del personal.
Jesus Jose Alba
Stayed 1 night in Sep 2022
10/10
Close to everything. Air conditioning! Food all around! Safe.
David
Stayed 2 nights in Jun 2020
8/10
The people and location is excellent...I was happy to get such a nice place at the last minute during high season. My favorite farmer's markets were close..and everything else I love in the romantic zone was an easy walk also...stay went out of their way to be helpful...I think next time I would like to stay at a balcony room...
MarinaK
Stayed 4 nights in Feb 2020
8/10
Hotel is ok. Good if you don’t want a fancy room. Basic room, ac was great, large shower, strange shower door, beds are a little hard.
Verified traveler
Stayed 4 nights in Nov 2019
8/10
Verified traveler
Stayed 2 nights in Nov 2019
10/10
I’ve stayed here before and loved it! The cleanliness was on point. The people that work behind the desk were kind and answered lots of questions for me.
Verified traveler
Stayed 5 nights in Nov 2019
10/10
Love that i had privacy and was never disturbed and that i only wanted my room cleaned 2 times in my week there and they honored that but cleaned my towels and floor mats when i requested they where very friendly and helpful and outgoing
Tomas
Stayed 8 nights in May 2019
8/10
Lisa
Stayed 8 nights in May 2019
2/10
There was no elevator and the stairs were uneven and the entire structure did not look like a 3 star hotel. It looked like it was not professionaly constructed.