"We particularly enjoyed the thermal baths and sauna facilities. However, access was limited to a few morning and evening hours unless guests paid an additional £70 per person, which was disappointing for a hotel of this category and price point.
The restaurant and bar areas felt rather uninviting and never encouraged us to dine or spend time there. More significantly, we found the staff to be noticeably unfriendly and unwelcoming throughout our stay. This stood in stark contrast to the warm and gracious hospitality we experienced elsewhere during our two-week visit to the UK.
The beds were comfortable, although the Executive Room we initially received had a surprisingly small bed for an upgraded category, and we requested a room change. Some amenities also appeared quite worn, including bathrobes with large tears.
Guests should be aware that some rooms have accessible bathrooms. While these may be suitable for guests requiring those features, we found the layout uncomfortable and it was impossible to use the shower without soaking much of the bathroom floor.
Overall, while the property has attractive facilities, the lack of welcoming service and several disappointing details made it difficult to feel that the experience justified the premium price."