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"We booked a triple premium however they are not the pet friendly rooms, there is no option on hotels.com to book a pet friendly room. Thank goodness they had one available for us to move into, albeit a smaller double room with a laminated floor was the difference. The hotel is lovely, friendly staff and the food very good"

"Excellent hotel, comfy beds, very clean great location and staff were great. "

"Great stopover. Disappointed that i could not add the night to my Best Western Loyalty Account."

"Lots of choice for breakfast. Staff were friendly. Room was very clean"

"I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath. "

"The staff were very friendly and helpful and the hotel was amazing. The room was so cosy and immaculately clean. The beds were so comfortable, we both slept really well. We didn’t have breakfast but we did have drinks in the bar in the evening. The cocktails were delicious. "

"Room was fairly compact but very modern and had everything needed for a comfortable stay. It was spotlessly clean and the bed very comfortable with good quality linen."

"Everything from start to finish was first class. The ambience, food and cleanliness. We will be returning. "

"The room and location were perfect!"