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"We had such a great stay at the Sheraton Universal! The location is unbeatable—just minutes from Universal Studios, which made everything so convenient, especially with kids. The hotel itself is clean, modern, and very welcoming. The beds were super comfortable, and we all slept really well after long park days. The staff really stood out—everyone we interacted with was friendly, helpful, and quick to respond to anything we needed. Check-in was smooth, and the overall vibe of the hotel felt relaxed but still upscale. A couple small things worth mentioning: I do wish there were more drawers or storage space for clothes, especially for families staying multiple nights. Also, we had a noisy neighbor one night, but security handled it quickly and it was quiet right after, which we really appreciated. Overall, we had an amazing experience and would definitely stay here again. Highly recommend for anyone visiting Universal Studios."

"Staff and hotel was perfect"

"Clean"

"Excellent location and reasonable parking across the street."

"Staff are outstanding in customer service. Rooms are modern, clean and spacious, very well planned out room layout. Gym is good, could use some tidying up. All around a fantastic property."

"Conveniently located close to LAX and mass transportation hub"

"Room clean, we loved it! Staff was nice. "

"Room was great (as usual)! I love staying here. Staff is always so friendly and helpful. I also love the convenience and proximity to the Park. This is also the first time eating breakfast buffet, and I was with the variety."

"Our stay was great! The Queen Mary just needs a little TLC. But not so much that the historical aspects disappear. Will definitely stay here again!"