Search Farmstay in Riolo Terme

"Despite displaying a Do Not Disturb sign on my door, staff still entered my room not once, but twice. I returned to find the room disturbed — the bed had been moved, bedding partially on the floor, and pillows placed on furniture in contact with my suitcase. This was a clear breach of privacy and very unsettling. The immediate handling of the situation was poor: no management was available, no housekeeping on thr weekends, and they sent a maintenance man to replace the bedding, who was completely out his depths as he advised me "this isn't his job". Service overall was inconsistent and often lacking in basic hospitality. Some front desk staff were not forthcoming with important information — for example, I was not told the on-site restaurant closes on weekends. I also felt I had to pry for simple guidance, such as directions to a nearby supermarket. That said, two female staff members were noticeably helpful and friendly, which I appreciated. The room itself was also below standard (stained carpet, leaking bathroom, broken toilet seat, visible dust and cobwebs). Their initial compensation of a free breakfast (offered only when I was checking out) and 20% disc on future stay did not reflect the seriousness of the issue. After escalating via email, management responded and provided a 25% refund, which I appreciate. Overall, this experience highlights serious gaps in privacy protocols, communication, and service standards. I don't recommend this property."

"Friendly staff and great breakfast!"

"The staff were brilliant -Sandro at breakfast and Maria Sara on reception, very helpful and nothing was too much trouble. Probably some others as well but I didn’t get the names. Would stay again."

"I had a great stay at this hotel. The room was clean and well-maintained, which made for a comfortable experience. The staff were friendly and welcoming, always ready to help with anything I needed. There was plenty of free parking available, which was very convenient. I also really enjoyed the breakfast, it was fresh, tasty, and a great way to start the day. Just during the pick time, breakfast area needed more staff. Overall, a pleasant and hassle free stay."

"The breakfast had a good choice, parking good, the bed was hard/uncomfortable and the shower was small and no complimentary water in the room like other hotels we have visited. "

"Had to change rooms as small tiles on bathroom floor lifting and left sharp edges you could cut your foot with. Took two days from the day I asked to get another room. Toilet flush on the wall not secured/moving about also water on/off in shower pulling out of the wall. Windows in room poorly fitted with gaps all around. "

"Excellent "

"The hotel was undergoing work so the whole outside area was out of use which we wasn’t informed about also the air conditioning was switch off due to being out or season so sleeping conditions were hot and the breakfast was so busy with lots of food running out "

"Amazing staffs and best restaurant! I am very happy I stayed there! Best croissants ever!!!"