Find Hotel with a Concierge in Rockford, IL

"Hotel was clean, staff was friendly, room looked like the floors were updated but the rest of the room could use updated with furniture and paint but the bed was really comfortable and the location is great"

"Staff was great, we were able to check in to our room 3 hours ahead of time, they answered any questions we had, rooms were clean"

"Booked a 4 night getaway for my boyfriend and I to have a relaxing stay in weekend. It was going to snow that weekend so it was going to be perfect to stay in, swim, bowl, get massages, etc. WRONG. The pool and all other amenities are separate from the hotel. Meaning we'd have to walk across the parking lot with wet hair from swimming outside through the snow and wind to get to and from our room. Same with all other amenities. Going up to the room the hallways are the most narrow hallways I've ever been in (think almost one way traffic) and the layout itself is very confusing, but that's just a side note. Got into the room. Smelled old, the curtains had many visible tears in them, and the bed had about a hand sized brown stain on it. We immediately went downstairs and let the staff know that we would not be staying. There was a little delay in our refund because we were marked as a "no show" so the Expedia team had to fight it that we did indeed show up, check in, then leave. But we did end up getting our money back and that's the only positive experience. Drove 7 hours for nothing. Complete waste of time."

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"Our one night stay was great. Wish we could have stayed longer."

"Nice and as expected "

"Showed up with two small children and was not able to check in. Had to get another hotel instead. Eventually got a refund after spending literally 9 hours on the phone. Nightmare. "

"One of the best and cleanest hotels I have ever stayed at in Lake Geneva, Wisconsin. Also, I left my laptop in the entrance lobby during arrival, and they kept it safe despite me realizing it is missing the next day. It is a great stay and will definitely be back."

"Great front line people fora great property"