2/10 سيّئ للغاية
Maria
26 أكتوبر 2025
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، وحالة المنشأة ومرافقها
As soon as I received my key and went to my room , The tv didn’t work. I asked my fiancé to tell the staff about the situation since we have 3 children. He asked the staff can we get another room or have someone fix it . The lady had an attitude but sent a guy to fix it. We was in the room and the dresser had some type of pills smashed and the room smelt like someone had just smoked we asked for cleaning lady to come because it’s very strong and we have a new born . The staff had an attitude saying since we have problems with the hotel u can leave and tried to charge my card again saying now it’s a $150 deposit we have to do and we explained this isn’t our 1st time here & never had a room deposit. Used to change our room and have some clean up knowing we have two children and one newborn. Told her we were not leaving. We already paid for the room and you gave us our key and we had no problem to just ask so you can change the room or clean it b/c it wasn’t safe just horrible treatment we wasn’t in the hotel for 2 minutes. She said we can stay but she said we was banned from the hotel.
Maria
أقام ليلتين (2) في شهر أكتوبر عام 2025