4/10 Poor
Nelita
20 May, 2024
Disliked: Cleanliness, staff & service
Staff front desk. Very unfriendly unfortunately we stop by to find out what time we can check in. We are there early around noon heading to Graton. Tintin
Said she will call me back when the room is available around 1 pm she never call back.
I called someone said it would be ready in an hour.
We wait until close to actual time to check in.
3:00 pm. The room is still not ready. We have to wait in the lobby until 4pm very disappointed. Poor service. Tintin from front desk. Just give the room to whoever checks in and ignore us. Until we talk to Jennifer and finally get a room. After a long wait in the lobby. We’re not treated fairly for the first time. I will never forget this day. Never book another one ever. Bad experience
Nelita
Stayed 1 night in May 2024