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"Friendly staff"

"Loved our room, friendly staff, delicious breakfast and great location to Christmas Markets! "

"Met expectations. "

"We had a wonderful stay in Erfurt. As a group of 9, we required 3 rooms and Nancy and the rest of the staff were so kind and went above and beyond to make our stay enjoyable by upgrading our rooms. My German isn’t very good (OK, it’s basically non existent), but Nancy was patient with my attempts and happy to explain things in English. Our visit coincided with the Erfurt Oktoberfest which was just down the road. We had a lot of fun at the festival. The hotel is across the street from the Petersberg Citadel, which was marvellous to explore. Our visit coincided with the Erfurt Oktoberfest which was just down the road. This was loud during the day but did not extend beyond 11pm (we stayed at the festival until then anyways!) I ended up in the penthouse suite which offered nice views of the town. It was a great suite for everyone to meet and play cards. Lots of chairs so all 9 of us had a seat to play. It was alone on the floor, so it was quiet and I heard no noise (I cannot speak to the rooms on lower floors that the other members of my party had). The bed was soft and pillows were good. I had a great sleep. Bedroom was equipped with a fan which was definitely appreciated given the got quite warm during the stay. Bathroom was clean, well equipped, and had heated floors. Absolutely loved the bathroom. Kitchen was well equipped and we made use of the plates, cutlery, and cups. Did not use the element so I cannot speak to it. I didn’t spend much time in the rooms of my"

"Comfortable and clean rooms with a good breakfast."

"The location of the hotel was perfect, right at the Kramerbrucke, the hotel is modern and tasteful and the rooms were perfect. There was limited and very tight parking at the hotel, but the sister hotel car park is only a short walk away. The friendly staff and great food also added to a fantastic stay in Erfurt."

"Hair all over the blankets. When we asked them for more pillows they said “f*** you bye”. All we did is politely ask for pillows yet they cursed at us and shut the phone in our face. "